Alison Zavala
Summary
Accomplished professional with a proven track record in clerical support and customer relations, notably at Catawba County Detention Center. Excelled in multi-line telephone operation and security awareness, enhancing operational efficiency and client satisfaction. Demonstrated ability to manage multiple tasks, achieving significant improvements in workplace productivity and customer service excellence. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
the Greens at Hickory
05.2024 - 08.2024
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
Assistant Manager
Goodwill Outlet
10.2022 - 04.2023
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Transport Driver
Lakeview Transits
10.2021 - 10.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
Store Clerk
Exxon Mobil
03.2018 - 09.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
Store Clerk
Cargo Gas Station
04.2016 - 02.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Operated POS systems to accurately process customer purchases.
Detention Officer
Catawba County Detention Center
10.2011 - 04.2016
- Regularly conducted security and sanitation checks.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Processed inmates by taking photographs and fingerprints.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Attended to feeding, housing, and physical well-being of inmates.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Education
GED -
CVCC Extended Day Program
Hickory, NC06.2006
Skills
- Bookkeeping
- Travel Coordination
- Scheduling
- Clerical Support
- Security awareness
- Multi-line telephone operation
- Customer and client relations
Timeline
Receptionist
the Greens at Hickory
05.2024 - 08.2024
Assistant Manager
Goodwill Outlet
10.2022 - 04.2023
Transport Driver
Lakeview Transits
10.2021 - 10.2022
Store Clerk
Exxon Mobil
03.2018 - 09.2020
Store Clerk
Cargo Gas Station
04.2016 - 02.2017
Detention Officer
Catawba County Detention Center
10.2011 - 04.2016
GED -
CVCC Extended Day Program
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