ALISON COLON LANCTOT

• As a general manager my duties consisted of overseeing accounts both fitness and personal training, managing the sales and marketing both staffing and events, maintaining facilities equipment, as well as managing hundreds of employees and members
• Monitored financial activities such as Marketing
• Provided guidance to staff members on new procedures and policies
• Fielded telephone calls and complaints from clients
• Ensured adequate staffing and recruitment to meet the needs of the business
• Responsible for achieving sales and profit goals
• Coordinated maintenance of the facility

• Lead fulfills the responsibilities necessary to assist the radiologist to streamline workflow process
• Coordinates and manages exams once they reach Picture Archiving Communication Systems (PACS), ensuring a timely reading and report delivery to ordering and referring physicians
• Evaluates studies, recognizes discrepancies and resolves issues or brings to the attention of the Radiologist
• These responsibilities involve participation in a variety of technical and administrative processes which deliver quality care to physicians, ancillary staff and patients
• Assists Radiologist by monitoring and prioritizing all the PACS worklists for critical exams, STAT exams, established turn-around times for exams, incomplete or broken studies, corrects hanging protocols, one off reads
• Follows up with exams that are incomplete or incorrect to have the exams fixed by the technologist or department manager in a timely manner for dictation
• Multi-tasks by monitoring worklists, handling multiple phone lines, performing administrative functions such as maintaining reading room cleanliness, and when authorized by Medical Staff, assisting with procedures
• Assists the Radiologist with providing timely results to ancillary departments and physician offices
• Connects physician to physician phone calls and minimizes phone calls into the read rooms and provides warm phone transfers to Radiologists and other departments
• Provides patient continuation of care through records, scheduling, billing/authorization coordination, and transportation services

• Oversees all operations in the registration process (record creation, course schedule building, classroom assignment, final exam scheduling, grade processing, transcript issuance, and student enrollment verification)
• Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
• Collected and processed co-payments and out-of-pocket charges using different software systems such as EPIC.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Office web site, and assists with the development and publication of the University
• Responsible for beginning of term processing in Peoplesoft (building of terms and sessions, term activating students, and assigning student appointments)
• Manages the fiscal affairs of the department, including budget development and priorities; exercises direct fiscal control over the approved budget
• Directs the activities of clerical staff; determines major personnel decisions including staffing needs, such as hiring and firing; supervising the selection, training and evaluation of staff
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.

• Managing schedules
• Managing staff
• Floor support
• Handling guests requests and feedback
• Providing support for all team members as well as management team
• Maintaining a clean and friendly work environment
• Handling money and vendor payments and scheduling
• Managing inventory and upholding restaurant needs/appearance
• Supervised team members
• Managed restaurant, bar, and bank operations
• Managed nightly cash and sales totals
• Acted as customer service representative
• Managed daily reports of transactions
• Handled all employee scheduling
• Managed opening and closing restaurant
• Enforced company policies and procedures

• Working with parents on billing and payments
• Answering phones and face to face questions with parents
• Managing the staff rotations
• Working with management to create better workflows
• Managing staff relations
• Made copies and scanned documents
• Maintained office records
• To the teacher with small group learning
• Organized and processed mail, medical histories and medical forms

• Service bar and service tables
• Manager and team support
• Floor support Managing multiple registers
• Responsible for money handling with high volume sales
• Responsible for creating the ultimate guest experience
• Maintain organization and cleanliness in workspace
• Created high-quality hand-crafted cocktails
• Delivering beverages throughout the casino floor covering large sections during high volume hours

• Answering phone calls and emails
• Filing documentation from doctors and patients
• Ordering medications and hospital supplies
• Event management
• Designated floor control and flow
• Vet tech assistance
• Helping guide and inform clients throughout each visit
• Delegating meetings and staff scheduling
• Tasks delegated daily
• Greeted all guests and patients
• Scheduled appointments
• Checked insurance information
• Handled cash and deliveries
• Prepared financial reports.

• Managing age groups for daily events
• Working with the children to organize learning support groups
• Create activities to keep children engaged
• Creating a safe and clean work environment.

• Prepare classroom equipment and instructional materials for lessons.
• Perform recordkeeping duties associated with the classroom including attendance and grade calculation.
• Instruct students in proper classroom procedures and behavior.
• Collaborate with teachers and parents on a regular basis regarding student progress.
• Adapt instructional materials as necessary to meet special education guidelines.

• Provides a pleasant drinking experience to customers.
• Serves drinks while maintaining a clean and sanitary bar area.
• Attends to the detail and presentation of each order.
• Prepares and maintains ingredients by following recipes.
• Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
• Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
• Contributes to daily, holiday, and theme drink menus in collaboration with supervisor.
• Ensures smooth operation of bar services during absence of supervisor.
• Completes cleaning according to daily and weekly schedules, including dishwashing as needed.
• Assists with orienting new employees to their work area.
• Listens to customer complaints and suggestions and resolves complaints.
• Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.
• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

• Greet and seat customers
• Take food orders and service customers
• Work cash register
• Customer relations
• Provide excellent customer service experience for the guests at all times

• Coordinate and service the clients when they are in the chapel, i.e., giving them a tour of the chapel, playing music for them to choose from
• Planning and organizing event seating, guest lists, and customized forms of entertainment
• Service the clients’ requests, i.e., limousines arrangements
• Room reservations, restaurant reservations, catering reservations, spa/beauty arrangements, cake orders, retail items for the wedding, ordering of flowers, photographer requests and officiate requests
• Working knowledge of accounting and cash handling
• Working knowledge of Microsoft Office including Word and Excel
• Perform all other job-related duties as requested
• Work varied shifts, including weekends and holidays
• Assists in monitoring the monthly retail sales, placing the individual
• Orders with our vendors.

• Managing register
• Manager and team support
• Helping with the service floor plan
• Floor support in all job codes
• Pro trainee (assistant to the management team)
• Responsible for money handling with high volume sales
• Responsible for creating the ultimate guest experience
• Created high-quality hand-crafted cocktails
• Maintain organization and cleanliness in workspace, Servicing customers
• Working the cash register
• Product knowledge
• Floor plans and product display
• Staffing assignments
• Maintaining a clean and safe work environment
• Crafting customized specialty beverages