Alison E. Reed
JACKSONVILLE,FL
Summary
As an accomplished project manager/project coordinator, administrator, and utility relocation coordinator, I consistently improve the efficiency of projects and ensure high levels of client satisfaction. My expertise lies in business administration and process optimization, leveraging strong analytical skills to drive results. Committed to continuous improvement, I excel in fostering team development and maintaining meticulous documentation.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
CSX Contractor / OSPRE Administrator & Utility Relocation Coordinator - Project Support | Project Setup
AER Developments, LLC
06.2024 - Current
- Responsible for managing the process of identifying, documenting, and coordinating the relocation of existing utilities for new railroad construction projects
- I serve as the primary liaison between the railroad, utility providers, and project stakeholders to ensure seamless coordination and timely completion of utility relocations
- Responsible for project implementation, organization, documentation and file management
- Initiate and set up new utility relocation projects, gathering all necessary project information and documentation
- Attend project meetings (virtual or in-person) with stakeholders, including railroad representatives, to discuss project design, schedules, and updates
- Coordinate with utility companies, contractors, and other relevant parties to plan and execute utility relocation activities
- Conduct thorough investigations to identify existing utilities within project areas that require relocation
- Document and maintain accurate records of utilities, including their locations, owners, and relocation requirements
- Serve as the primary point of contact for utility companies, addressing their inquiries, concerns, and coordinating relocation efforts
- Facilitate effective communication between all project stakeholders, ensuring alignment and resolving any conflicts or issues related to utility relocations
- Ensure utilities are following the railroad's utility permitting process
- Maintain detailed records and documentation of all utility relocation activities, including correspondence, permits, and approvals
- Reconcile, process and approve GEC contractor and Field Construction Inspector invoices
- Manage and coordinate annual meetings
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided reporting for forecast analysis and reporting in support of decision-making.
- Gathered, organized and input information into digital database.
Manager of Public Projects
Signal South, LLC.
05.2019 - 06.2024
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Accomplished multiple tasks within established timeframes.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Utility Coordinator
Signal South, LLC.
10.2017 - 06.2024
- Coordinated with Railroad and Agency contacts for power and utility installation and conflict resolution for all projects in construction phase to completion
- Reduced project delays with proactive identification and resolution of potential conflicts in utility infrastructure.
- Managed permits and authorizations, adhering to legal requirements and maintaining smooth operations.
- Stayed apprised of industry trends, implementing innovative methodologies as appropriate to enhance utility coordination outcomes.
- Streamlined communication between utility companies and contractors, ensuring timely completion of tasks.
Project Coordinator
Signal South, LLC.
10.2017 - 05.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Conducted research for project proposals, compiling information that supported winning bids.
Administrative Assistant
Signal South, LLC.
12.2014 - 10.2017
- Resolve administrative issues by coordinating with management
- Assist with program implementation for time management, billing, and project tracking
- Generate and maintain reports and contracts with individual clients
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Property Manager
GC Management Services, LLC.
01.2013 - 01.2014
- Maintained positive tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance company policies.
- Handled complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with maintenance staff to ensure timely completion of repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Assistant Property Manager
GC Management Services, LLC.
01.2012 - 01.2013
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Escalated major issues to property manager for immediate remediation.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
Education
No Degree - CAPM/PMP Courses Completed
Florida State College
Jacksonville, FL10-2019
High School -
Florida Community College
Jacksonville, FL01.2002
Skills
- Office Coordination
- Business Administration
- Operations Management
- Policy Implementation
- MS Office
- Expense Tracking
- Process Improvement
- Project Support
- Project Setup
- Attention to detail
- Time management
- Problem-solving
- Quality control
- Data analysis
- Team collaboration
- Verbal and written communication
- Stakeholder engagement
- Client relations
- Critical thinking
- Invoicing and billing
Certification
- Microsoft Excel
- Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSX Contractor / OSPRE Administrator & Utility Relocation Coordinator - Project Support | Project Setup
AER Developments, LLC
06.2024 - Current
Manager of Public Projects
Signal South, LLC.
05.2019 - 06.2024
Utility Coordinator
Signal South, LLC.
10.2017 - 06.2024
Project Coordinator
Signal South, LLC.
10.2017 - 05.2019
Administrative Assistant
Signal South, LLC.
12.2014 - 10.2017
Property Manager
GC Management Services, LLC.
01.2013 - 01.2014
Assistant Property Manager
GC Management Services, LLC.
01.2012 - 01.2013
- Microsoft Excel
- Notary Public
No Degree - CAPM/PMP Courses Completed
Florida State College
High School -
Florida Community College
Years Of Experience
12
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