Alison Farmer
Portland,OR
Summary
Effective Virtual Assistant, providing more than 4+ years of experience supporting personnel, from virtual environments. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Empower Settlement Services
07.2021 - 12.2022
- Acted as a liaison between lenders, clients, signing agents, attorneys, and underwriters, facilitating a smooth mortgage process.
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges, in an effort to build confidence and boost customer satisfaction
- Utilized a computerized appointment system to successfully schedule 300+ closings per day, nationwide.
- Developed strong working relationships with the executive team through effective scheduling and communication skills.
Scheduling Coordinator
Title365
07.2020 - 07.2021
- Scheduled 300+ Closing appointments nationwide on a daily basis.
- Contributed to the successful launch of a new app, including the smooth transition of thousands of users to the new platform, resulting in positive customer feedback.
- Created spreadsheets for tracking scheduling data which increased personal productivity by 60%
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Bookkeeper/ Office Manager
Water Grill
08.2018 - 08.2020
- Maintained daily records, for all 100+ "front of house" employees, to guarantee accurate and fair tip distribution and full transparency.
- Supported an executive leadership team of 12 by assisting with calendar maintenance, travel arrangements, and organization of day-to-day activities.
- Created and organized all sales contests and team incentives, increasing company sales by 15%-30% on average, and drastically boosting team morale.
- Consistently relied on by executive-level management to create professional, yet eye-catching, presentations, marketing materials, and other sales-driving projects.
Education
Associate of Arts - ApparelManufacturing
FIDM
Los Angeles, CA06.2008
Skills
- Strong Organizational and Time Management Skills
- Proactive, Independent, Self Starter
- Verbal and Written Communication
- Exceptional Customer Service
- Travel and Calendar Coordination
- Presentation Preparation
- MS Office Suite, Google Suite, Photoshop, Illustrator
- Skype, Zoom, Microsoft Teams, Google Calendar
Accomplishments
- Developed an Excel spreadsheet to track average monthly usage for office supplies and other restaurant materials, and was successful in decreasing excess spending by 30%, eliminating over-ordering.
- Independently, took on the project of revising outdated training material by decreasing page count from 75-30, and improving readability. The updated version was praised by management and is still in use today.
Hobbies and Passions
- Gardening - Currently growing pumpkins, corn, bell peppers, and more!
- Competitive Group Trivia
- Sketch Comedy Writing and Improv
- Being a Dog Mom to Penny and Lionel, my two rescues
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Scheduling Coordinator
Empower Settlement Services
07.2021 - 12.2022
Scheduling Coordinator
Title365
07.2020 - 07.2021
Bookkeeper/ Office Manager
Water Grill
08.2018 - 08.2020
Associate of Arts - ApparelManufacturing
FIDM
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