Alison Nicole Rivas
Summary
Compassionate individual with expertise in the customer experience. Known for strong problem-solving abilities and attention to detail, ensuring compliance with legal standards while providing exceptional support to families. I am eager to join a new industry with Phlebotomy and gain experience with each day in a phlebotomist position. I have longevity in my career and am seeking to plant my roots into a new profession.
Overview
14
14
years of professional experience
Work History
Phlebotomy Student
Christus Spohn Hospital Beeville
Beeville, TX
07.2026 - 07.2026
- Performed venipunctures with precision, ensuring patient comfort and safety during blood collection procedures.
- Assisted in laboratory specimen processing, adhering to strict protocols for quality control and accuracy.
- Maintained sterile environments and proper handling techniques to minimize contamination risks.
- Built rapport with patients through active listening skills, empathy, and clear communication during venipuncture.
- Obtained 80 venipuncture draws in a outpatient setting and a hospital setting by vacuum tube, syringe, and butterfly methods.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Documented patient information accurately in electronic health records, improving data integrity for clinical use.
Funeral Director, Embalmer and Location Manager
Memory Gardens Funeral Home & Cemetery
Corpus Christi, TX
03.2012 - 05.2025
- Coordinated funeral services, ensuring compliance with legal and regulatory requirements.
- Collaborated with families to design personalized memorial experiences reflecting individual legacies.
- Managed logistics for transportation of remains, facilitating timely and respectful services.
- Trained and mentored junior staff on best practices in funeral service operations.
- Oversaw inventory management for caskets and urns, optimizing resource allocation.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Managed financial operations, including budgeting and billing, to keep funeral home financially healthy.
- Developed and implemented staff training programs, elevating level of service and expertise in funeral planning and bereavement support.
- Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
- Maintained a sanitary work environment by adhering to strict safety and cleanliness protocols.
- Contributed to a positive workplace culture by maintaining open communication with colleagues and management.
Education
Phlebotomy Technician -
Coastal Bend College
Beeville, Texas06-2026
Associate of Applied Science - Mortician
Dallas Institute of Funeral Service
Dallas, Texas11-2010
Skills
- Compassionate communication
- OSHA regulations and standards
- Customer response
- Staff scheduling
- Legal compliance
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Active listening
- Relationship building
- Professional ethics
Timeline
Phlebotomy Student
Christus Spohn Hospital Beeville
07.2026 - 07.2026
Funeral Director, Embalmer and Location Manager
Memory Gardens Funeral Home & Cemetery
03.2012 - 05.2025
Phlebotomy Technician -
Coastal Bend College
Associate of Applied Science - Mortician
Dallas Institute of Funeral Service