Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alispeia Adams-Osuji

Eads
Alispeia Adams-Osuji

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
years of professional experience

Work History

Amazon (Jalo Logistics)

Delivery Driver
11.2024 - Current

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Change Healthcare

Patient Access Representative
02.2022 - 04.2024

Job overview

  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

Securitas Electronic Security

Monitoring and Evaluation Officer
04.2023 - 07.2023

Job overview


  • Ensured compliance with donor requirements through diligent documentation and reporting practices.
  • Reviewed existing monitoring systems, identifying areas for improvement and optimization.
  • Utilized various software platforms to analyze data trends, generating actionable recommendations for program improvements.
  • Coordinated secure system access of users to various department systems and platforms.

Navient Health

Customer Service Representative
10.2020 - 04.2021

Job overview

  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
  • Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
  • Improved contact tracing efficiency with accurate data entry and case management system utilization.
  • Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.

GE Appliances (ASI)

Customer Service Representative
04.2020 - 06.2020

Job overview

  • Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
  • Followed up on outstanding or incomplete customer orders, sales or installs.
  • Enhanced customer satisfaction by providing expert advice on appliance selection and usage.
  • Resolved client issues efficiently by collaborating with the service department on repair and maintenance requests.
  • Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.

Accredo Health

Patient Care Advocate
10.2019 - 03.2020

Job overview

  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
  • Coordinated with insurance companies to resolve billing discrepancies or obtain prior authorizations for specialty medications promptly.
  • Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
  • Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.

Walgreen's Pharmacy

Pharmacy Technician
06.2015 - 11.2019

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Connexion Point

Customer Service Representative
06.2017 - 12.2017

Job overview

  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Walmart

OTC Pharmacy Sales Associate/Pharmacy Technician
06.2012 - 08.2014

Job overview

  • Conveyed complex medical information clearly to customers while discussing drug interactions or possible allergies.
  • Promoted store wellness events through effective marketing strategies both in-store and online.
  • Collaborated with pharmacy team to optimize workflow, improving overall efficiency and productivity.
  • Processed prescription orders accurately and efficiently, reducing wait times for customers.

Education

University of Memphis
Memphis, TN

Bachelor of Arts from Criminal Justice
12-2025

University Overview

  • Dean's List Spring 2024

Jackson State University
Jackson, MS

Bachelor of Arts from Psychology

University Overview

  • Honor Roll Fall 2006

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Punctual and reliable
  • Active listening
  • Data entry
  • Problem resolution
  • Call center experience
  • Payment processing
  • Scheduling

Timeline

Delivery Driver

Amazon (Jalo Logistics)
11.2024 - Current

Monitoring and Evaluation Officer

Securitas Electronic Security
04.2023 - 07.2023

Patient Access Representative

Change Healthcare
02.2022 - 04.2024

Customer Service Representative

Navient Health
10.2020 - 04.2021

Customer Service Representative

GE Appliances (ASI)
04.2020 - 06.2020

Patient Care Advocate

Accredo Health
10.2019 - 03.2020

Customer Service Representative

Connexion Point
06.2017 - 12.2017

Pharmacy Technician

Walgreen's Pharmacy
06.2015 - 11.2019

OTC Pharmacy Sales Associate/Pharmacy Technician

Walmart
06.2012 - 08.2014

University of Memphis

Bachelor of Arts from Criminal Justice

Jackson State University

Bachelor of Arts from Psychology

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