Alissa Bennett
Yale
Summary
Dynamic and compassionate professional with a proven track record at Orthopedic Associates of Port Huron, LLC, excelling in patient relations and HIPAA compliance. Leveraged Microsoft Office expertise and exceptional telephone etiquette to enhance office productivity and patient care. Demonstrated ability to streamline workflow and maintain meticulous medical records, contributing to improved patient outcomes.
Overview
10
10
years of professional experience
Work History
Medical Assistant/Receptionist
Orthopedic Associates of Port Huron, LLC.
04.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Used several different charting systems as well as Microsoft outlook and Microsoft word.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed patient office visit notes for doctors.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
Certified Nursing Assistant
McLaren Port Huron
05.2021 - 03.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Cashier
R&A Party Store
06.2015 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
General Education
St. Clair County Community College
Port Huron, MISkills
- Medical office procedures
- HIPAA compliance
- Office administration
- Microsoft office
- Electronic medical records
- Appointment management
- Documentation
- Paperwork coordination
Timeline
Medical Assistant/Receptionist
Orthopedic Associates of Port Huron, LLC.
04.2022 - Current
Certified Nursing Assistant
McLaren Port Huron
05.2021 - 03.2024
Cashier
R&A Party Store
06.2015 - 05.2020
General Education
St. Clair County Community College
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