Alissa Brown
Summary
Organized Coordinator experienced in enhancing customer satisfaction and service quality. Managed employee documentation and maintained compliance with reporting requirements. Contributed 13 years of expertise in direct customer service environments.
Overview
4
4
years of professional experience
Work History
Lands End Coordinator
Sears
Leominster, Massachusetts
04.2009 - 04.2011
- Coordinated daily operations to enhance team efficiency and workflow.
- Managed inventory levels and ensured timely replenishment of products.
- Assisted in scheduling and maintaining staff calendars.
- Maintained the highest level of customer service with self and staff.
- Order fulfillment
Assistant Manager
Walmart
Lunenburg, Massachusetts
06.2007 - 07.2009
- Assisted in managing daily store operations and employee schedules.
- Facilitated training sessions for new employees on store policies and procedures.
- Coordinated inventory management and ensured stock levels met customer demand.
- Coached, trained and evaluated staff in proper setting and times.
- Provided exemplary customer service and required the same of my staff
Education
Some College (No Degree) - Fine Art Education
Franklin Pierce University
Rindge, NHSkills
- Inventory management
- Scheduling coordination
- Team efficiency
- Customer service
Affiliations
- I run the merchandise coming committee for a 501c3 the Baystate Brawlers roller derby league which I am also a team member.
Timeline
Lands End Coordinator
Sears
04.2009 - 04.2011
Assistant Manager
Walmart
06.2007 - 07.2009
Some College (No Degree) - Fine Art Education
Franklin Pierce University