Alissa Meyers Carter
Care Manager, BS/QP
Charlotte,NC
Summary
Compassionate Case Coordinator/ Care Manager/ Qualified Professional of Social Work, with 12+ years of experience. Skilled in developing and managing client care and coordinating multiple services while advocating for company and clients on behalf for populations of intellectual and mental mental disorders. Fostering exceptional results through team development, professional motivation, mentorship, and adherence to leadership abilities. Experience spans through private and public healthcare to streamline and improve patient outcomes.
Overview
20
20
years of professional experience
7
7
Early Childhood Education and Development
3
3
Registered Medical Assistant
4
4
Qualified Professional of Social Work
5
5
Wellness and Fitness Coach
Work History
Market Health and Wellness Director
Carolina Trim Clinic
05.2024 - Current
- Stayed abreast of industry advancements through continuous professional development opportunities, incorporating cutting-edge practices into organizational offerings.
- Delivered compelling presentations at industry conferences sharing best practices in promoting health awareness amongst target audiences.
- Negotiated favorable contracts with vendors securing quality products/services while maintaining cost efficiency.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Met or exceeded monthly revenue and training goals.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Helped clients set and achieve health and wellness goals.
- Provided exceptional customer service, cultivating strong relationships with clients that resulted in long-term loyalty to the organization''s offerings.
- Championed corporate social responsibility initiatives positively impacting communities through strategic partnerships focused on promoting wellbeing.
- Developed and executed strategic marketing plans for the promotion of new products and services in the health and wellness industry.
- Increased customer satisfaction by implementing innovative health and wellness programs tailored to client needs.
Patient Care Manager
The Arc Of North Carolina
11.2023 - 06.2024
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes..
- Worked with providers to define quality metrics and outcome reporting process.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Established benchmarks for quality improvement projects, monitoring progress regularly to ensure timely achievement of goals.
- Coordinated with community organizations to provide educational outreach programs on disease prevention and wellness topics.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assessed clients and developed plans to meet needs.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Qualified Professional Quality Improvement Direct
Rae's Playze
02.2021 - 10.2023
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Mental Health Rehabilitation Supported Employment
InnerVision, Inc
04.2018 - 11.2020
- Responsible for 40 clients with chronic mental health issues to motivate and support them by using community supported employment services for a strong sense of personal responsibility.
- Program development and clinical therapy implementation
- Skilled at working independently and collaboratively in a team environment with clinicians and coworkers
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL01.2013
Bachelor of Science - Early Childhood Education
University of Maryland
College Park, MD01.1995
Skills
- Care Management
- Psychology
- Physiology
- Case Coordination
- Social Service
- Advocacy
- Care Planning
- Community Management
- Health Resource Management
- Sales
- Marketing
- Event Planning
- Customer Assistance
- Medical Assisting
- Patient Service
- Social Networking
- Clinical Care Plans
- Office Administration
- Patient Care Procedures
- Care Plan Development
- Multi-tasking
- Organizational Skills
- Motivational Interviewing
- Clinical Medical Terminology
- Writing
- Public Speaking
- Analytical Thinking
- Problem Solving
- Stress Management
- Empathy
- Professional Empowerment
- Social Media
- Microsoft Office Suite
- Networking
- Accountability
- Professional Development
- Objective Setting
- Prioritization
- Attention to Detail
- Communication Skills
- Engagement
- Supportiveness
- Innovation
- Creativity
- EMHR Software
- Sales Software
- Project Management
- Google analytics
- Partnership development
- CRM software
- Nutrition
- Wellness coaching
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Health promotion
- Consumer insights
- Influencer outreach
- Reliability
- Multitasking Abilities
- CPR certification
- Team collaboration
- Active listening
- Relationship building
- Goal setting
- Professionalism
Accomplishments
- Documented and resolved complicated patient case which led to quality of life improvements for people with disabilities and other health and medical concerns
- Achieved creation of care plans by completing and implementing plans with accuracy and efficiency.
- Collaborated with team of clinicians, social workers, physicians, psychiatrists and other para professionals in the development of patient health outcomes for mental and physical health.
Certification
- Qualified Professional NCSWCLB, 2022
- IPRS
- NC SNAP
- I/DD/Care Management NC Licensure and CEC’s
- Alzheimer’s and Dementia Care
- Abuse and Addiction Clinical Care
- ISP’s
- EMHR software
- OSHA
- First Aid, CPR, and AED
- Crisis Management and Human Response
- Group fitness and NASM Personal Trainer
- Naturopathic Health Education
- HCBS
- Registered Medical Assistant, 2013-2025
- Vital Statistics
Languages
English
Full Professional
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Market Health and Wellness Director
Carolina Trim Clinic
05.2024 - Current
Patient Care Manager
The Arc Of North Carolina
11.2023 - 06.2024
Qualified Professional Quality Improvement Direct
Rae's Playze
02.2021 - 10.2023
Mental Health Rehabilitation Supported Employment
InnerVision, Inc
04.2018 - 11.2020
Associate of Science - Medical Assisting
Keiser University
Bachelor of Science - Early Childhood Education
University of Maryland
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