Summary
Overview
Work History
Education
Skills
Timeline
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Alissa Chazari Uraga

Port Jefferson Station,NY

Summary

Compassionate and dedicated Certified Home Health Aide with extensive experience at Private Care, enhancing patient well-being through exceptional personal care and meal preparation. Proven ability to maintain a safe environment and support activities of daily living, while effectively communicating with clients to foster trust and satisfaction.

Overview

15
15
years of professional experience

Work History

Home Health Aide

Private Care
01.2016 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Cashier

Liberty Fruit & Produces
12.2015 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Customer Service Representative

Qualfone
06.2011 - 02.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Receptionist

Dr.Budhu
08.2010 - 02.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Business

Ebascol Educational Center
Georgetown, Guyana

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring
  • Bathing assistance
  • First aid and safety
  • ADL support
  • Medication organization
  • Schedule management
  • Physical therapy support
  • State Driver's license
  • Dementia support
  • Elder care
  • Activities of daily living (adls)
  • Home health aide (HHA)
  • Dementia care
  • HIPAA compliance
  • Hospice care
  • Certified home health aide (CHHA)

    • Certified home health aide

Timeline

Home Health Aide

Private Care
01.2016 - Current

Cashier

Liberty Fruit & Produces
12.2015 - 05.2021

Customer Service Representative

Qualfone
06.2011 - 02.2015

Receptionist

Dr.Budhu
08.2010 - 02.2015

Business

Ebascol Educational Center

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Alissa Chazari Uraga