Alissa Stevenson
Golden Valley,MN
Summary
Offeing rstrong ambitious and great communicating abilities. Compassionate Elderly Caregiver known for productivity and efficiency in task completion. Skilled in personalized care planning, medication management, and companionship, ensuring comfort and safety of clients at all times. Excel in communication, patience, and empathy, leveraging these soft skills to connect with clients and provide exceptional care tailored to individual needs.
Overview
2025
2025
years of professional experience
Work History
Resident Assistant
Good Samaritan Society
New Hope, MN
2020 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided assistance with daily living activities such as bathing, dressing, and grooming.
- Assisted residents in mobility, including transferring them from wheelchairs to beds or chairs.
- Monitored vital signs and reported any changes to supervisor.
- Maintained a clean and safe environment for the residents.
- Administered medication according to physician orders, while adhering to state regulations.
- Encouraged socialization between residents by organizing group activities and outings.
- Kept accurate records of services performed, medications administered, treatments received.
- Assisted with meal preparation according to dietary guidelines set forth by health professionals or family members.
- Helped housekeeping staff with laundry duties when requested.
- Answered questions about services available at the assisted living facility from potential residents or their families.
- Communicated regularly with family members regarding changes in resident's health status or condition.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Followed care plan and directions to administer medications.
Online Personal Shopper
Hyvee
Golden Valley, Minnesota
03.2020 - 12.2024
- Handled order challenges by locating alternative products and communicating with customers
- Maximized customer satisfaction with fast, accurate shopping
- Protected customers from cross-contamination by wiping down packages and bags
- Provided superior customer service, answered questions, and resolved customer complaints
- Avoided errors by checking app constantly for changes and additions
- Prevented product damage with good packing and stacking abilities
Personal Care Aide
Bani care LLC
Minneapolis, MN
06.2013 - 01.2021
- Helped with medical requirements by organizing medications and setting reminders
- Supported activities of daily living such as bathing, dressing, and grooming
- Monitored residents' conditions and reported changes to nursing staff or supervisor for handling
- Met clients' social and emotional needs with caring companionship
- Supported clients' personal needs by helping with dressing, grooming, and hygiene
- Assisted with mobility needs such as moving between bed and wheelchair and helping clients reach bathroom facilities
- Oversaw nutrition by preparing healthy meals and snacks and coordinating necessary supplements
- Coordinated daily housekeeping, errands, and meal preparation for individuals under care
- Kept clients' spaces clean, neat, and free of safety hazards
- Organized effective medication plans to keep clients current with prescriptions
- Trained family members to provide bedside care
Server
Outakes Bar and Grill
Golden Valley, Minnesota
01.2020 - 07.2020
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Supported bussers with table-cleaning during high-volume shifts and checked on assigned tables to verify seating availability
- Coordinated more than 100 orders each day, consistently satisfying customers with exceptional service
- Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments
- Processed orders and payments using POS system terminals and registers
- Educated guests about menus and daily specials, skillfully driving sales of target items
- Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments
Waitress Supervisor
Bakers Square
Brooklyn Park, MN
11.2012 - 01.2020
- Engaged directly with customers, including presenting menus and specials, checking on satisfaction, and offering advanced support
- Maintained team environment and consistently met guests' needs by coordinating daily staff work
- Aided in management decision-making by offering feedback on policies and procedures
- Handled daily opening and closing functions, including delegating work to team members and verifying completion
- Trained all new employees in food service standards, handling requirements, and customer service strategies
- Kept team on-task and used expert communication skills to quickly resolve problems
- Helped develop successful events in [Type] space by coordinating wait staff assignments
- Supported cost control efforts with consistent monitoring of staff activities and supply use
- Focused food service team with clear objectives, careful monitoring and consistent leadership
- Controlled costs, consistently tracking food and supply usage and minimizing waste
- Secured money and prevented losses with effective register controls and careful cash handling
- Compiled and balanced cash receipts at end of day or shift
Receptionist
Luther Brookdale
Brooklyn Park, MN
05.2013 - 10.2016
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Conveyed information to internal and external parties by drafting letters, memos, and emails
- Supported administrative duties, including verifying cash payments and generating receipts for finance department
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Monitored lobby access and completed opening and closing duties
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional
- Developed and maintained hardcopy and digital filing systems
Education
High school diploma -
North high school
Minneapolis, MN04.2009
Skills
- Customer service
- Product picking
- Safety monitoring
- Client companionship
- Activities of daily living support
- Appointment management
- Food safety
- Staff monitoring
- Written communication
- Task prioritization
- Customer relations
- Client safety and first aid
- Relationship Building
- Data Confidentiality
- Time Management
- Regulatory Compliance
- Friendly and Outgoing
- Documentation And Reporting
- Client documentation
- Team Supervision
- Shift Scheduling
- Problem-Solving
- Overseeing Daily Activities
- Goal Setting
- Staff Training
- Coaching
- Analytical Thinking
Timeline
Online Personal Shopper
Hyvee
03.2020 - 12.2024
Server
Outakes Bar and Grill
01.2020 - 07.2020
Personal Care Aide
Bani care LLC
06.2013 - 01.2021
Receptionist
Luther Brookdale
05.2013 - 10.2016
Waitress Supervisor
Bakers Square
11.2012 - 01.2020
Resident Assistant
Good Samaritan Society
2020 - Current
High school diploma -
North high school