Summary
Overview
Work History
Education
Skills
Timeline
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Alissa Cutler

Tarboro,NC

Summary

To obtain the position of Manager of Billing and Member Services; the goal is to bring top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. The objective is to obtain a position that will utilize my administrative, organizational, leadership, and interpersonal skills as well as broaden my experience and knowledge within the local community.

Overview

18
18
years of professional experience

Work History

Accounting Representative

Edgecombe Martin County - EMC
03.2019 - Current
  • Perform detailed account activity analysis as required for month-end financial variance reporting.
  • Track all transactions on bank statements against thegeneral ledger and make sure both sides agree on reconciliation.
  • Maintain account accuracy by reviewing and reconciling checks monthly.
  • Generate credit card invoices monthly.
  • Reconcile accounts, and update financial records with remarkable accuracy.
  • Keep bank account worksheets updated daily with reconciling transactions.
  • Research differences/errors, etc and prepare adjustments for V.P. of Finance to review for reconciliation of bank accounts.
  • Assist the Accounting Coordinator in filing and processing documents for A/P processing. Assist in thepreparation of supporting documentation for monthly board meetings and other reports as necessary.

Member Service Representative

Edgecombe Martin County - EMC
12.2015 - 03.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed payments through RemitPlus
  • Managed reconnects and Disconnects
  • Scheduled appointments with Engineering
  • Completed security light applications
  • Knowledge in establishing Prepay and New Services

Office Assistant

Gastroenterology East
03.2014 - 03.2016
  • Interacted with customers by phone, email, or in person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling a range of routine and special requirements.
  • Developed correspondence letters, memos, and emails.
  • Trained and mentored new personnel.
  • Verified patient demographic including insurance.
  • Provided guidance to patients regarding office policy, procedure, and HIPPA process.
  • Processed co-pays and payments along with creating payment plans
  • Obtained and documented patient information and prepared procedure paperwork.
  • Transported patients to admissions and ensure correct documentation within patient charts.

Customer Service Representative

Farm Bureau Insurance
11.2012 - 03.2014
  • Promoted to Associate Agent in September 2013.
  • Worked directly with one of North Carolina's leading insurance agents.
  • Assisted agents with connecting to customers regarding theprocurement of payments.
  • Scheduled and managed daily meetings with clients.
  • Reviewed rewrite of current policies as well as consent to rate and update as needed.
  • Knowledge of various policies areas of coverage.
  • Worked with various dealerships to confirm the presence of insurance.
  • Connected with mortgage companies to verify payments.
  • Supplied certificate of insurance to various businesses statewide.
  • Provided the Division of Motor Vehicles with updated changes in insurance statuses for clients.
  • Processed and filed claims.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Trained new hires.

Office Assistant

Vidant Cardiology
03.2007 - 11.2012
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Interacted with customers by phone, email, or in person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling arange of routine and special requirements.
  • Scheduled appointments and referrals from various offices.
  • Briefed patients regarding office policies and procedures.
  • Answered and transferred calls.
  • Collected both co-pays and other payments.
  • Verified patient demographics including insurance.
  • Guided patients through HIPPA procedures.
  • Documented patient information on charts.
  • Authorized Insurance (Medicaid, Carolina Access, BCBS)

Education

MBA - Business Administration

North Carolina Wesleyan College
Rocky Mount, NC
06.2023

Bachelor of Science - Business Administration

North Carolina Wesleyan College
Rocky Mount, NC
05.2022

Skills

  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset

Timeline

Accounting Representative

Edgecombe Martin County - EMC
03.2019 - Current

Member Service Representative

Edgecombe Martin County - EMC
12.2015 - 03.2019

Office Assistant

Gastroenterology East
03.2014 - 03.2016

Customer Service Representative

Farm Bureau Insurance
11.2012 - 03.2014

Office Assistant

Vidant Cardiology
03.2007 - 11.2012

MBA - Business Administration

North Carolina Wesleyan College

Bachelor of Science - Business Administration

North Carolina Wesleyan College

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Alissa Cutler