Alissa Daviau
Stafford,VA
Summary
Highly-motivated military veteran with desire to take on new challenges. Background in professional management and development. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Sterile Processing Technician III
Baystate Medical Center
Springfield, MA
01.2021 - Current
- Recorded results of biological and diagnostic tests.
- Prepared trays, instrument packs and surgical sets.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization.
- Assembled instrument trays according to established protocols using aseptic technique.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
Franchise Manager
Massage Envy
West Springfield , MA
05.2019 - 01.2021
- Directly responsible for employee hiring, recruitment and training
- Sourced and managed customer retention database and online appointment booking system
- Led team of 25+ in sales and service operations
- Managed day-to-day business operations, including Scheduling appointments and customer focused activities
Store Manager
Sally Beauty
Springfield, MA
05.2018 - 03.2019
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
- Inventory management with cycle counts, audits and shrinkage control
- Interviewed, hired, supervised and trained all employees
- Implemented loss prevention protocols
Specialist E-4 Small Arms Repairman
U.S. Army
Colorado Springs, CO
12.2010 - 10.2013
- Followed safety guidelines in all work, as well as when using tools, equipment and heavy machinery
- Performed troubleshooting of malfunctions and diagnosed issues
- Performed daily schedule of appointments with an eye for both quality and speed of service
- Performed in high stress environments frequently
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Education
Some College (No Degree) - Liberal Arts And General Studies
Springfield Technical Community College
Springfield, MA05.2024
Certificate - Emergency Medical Tech
Springfield Technical Community College
02.2017
Skills
- Leadership
- Talent recruitment
- Attentive to detail
- Scheduling
- Proficient in Microsoft office 365
- Punctual
- Critical thinker
- Strong interpersonal and communication skills
- Excellent multi-tasker
- Employee training
- Operational oversight
- Documentation proficiency
- High level of integrity
- Business operations management
- Client Coaching
- Exercise Program Design
- Strength Training
- Goal Setting and Planning
- Nutrition and Weight Loss Management
- Health and Wellness
- Current Fitness Trends Knowledge
- Human Anatomy Expertise
Certification
- ISSA certified personal trainer
- BLS/CPR current
- Sterile processing technician HSPA certified
Timeline
Sterile Processing Technician III
Baystate Medical Center
01.2021 - Current
Franchise Manager
Massage Envy
05.2019 - 01.2021
Store Manager
Sally Beauty
05.2018 - 03.2019
Specialist E-4 Small Arms Repairman
U.S. Army
12.2010 - 10.2013
Some College (No Degree) - Liberal Arts And General Studies
Springfield Technical Community College
Certificate - Emergency Medical Tech
Springfield Technical Community College