Hi, I’m
Alissa Davis
Jacksonville,North Carolina
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
years of professional experience
1
Certification
Work History
McDonald's
Crew Member
01.2020 - 06.2020
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Giant Eagle
Cashier
11.2020 - 04.2021
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
Bojangles' Famous Chicken 'n Biscuits
Crew Member
04.2021 - 12.2021
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Water Education
Customer Service Representative
12.2021 - 11.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Education
Titusville High SchoolTitusville, PA
High School Diploma
06.2020
Skills
- Report Creation
- Lotus Notes
- Microsoft PowerPoint
- Business Development Understanding
- Microsoft Word
- Stocking and Replenishing
- Active Listening
- Retail Sales Customer Service
- Credit Card Payment Processing
- Money Handling Abilities
- Conflict Resolution
- Product Organization
- Multi-Line Telephone Operation
Certification
Serve Safe Certified
Serve Safe Certified
I am Serve Safe, I've passed food safety, and am able to obtain a manager title if wanted.
Timeline
Customer Service Representative
Water Education
12.2021 - 11.2022
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2021 - 12.2021
Cashier
Giant Eagle
11.2020 - 04.2021
Crew Member
McDonald's
01.2020 - 06.2020
Titusville High School
High School Diploma
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