Alissa Davis
Jacksonville,North Carolina
Summary
I have a proven track record as a Customer Support Specialist, consistently surpassing customer and patron expectations. I remain calm and composed in high-pressure situations and have successfully reduced customer dissatisfaction by acknowledging issues, communicating decisively, and providing focused solutions. I excel in finding mutually beneficial solutions. Additionally, I am a detail-oriented Client Service Associate with strong organizational skills, and I have a talent for working effectively with diverse customers. I am now seeking a new role where hard work and dedication are valued.
Overview
3
3
years of professional experience
Work History
Barista
7brew
Jacksonville, North Carolina
03.2024 - 06.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
Call Center Representative
Solutran
Jacksonville, NC
06.2023 - 12.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Researched relevant policy information to answer customer questions.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Responded promptly to emails and phone calls from customers seeking assistance.
Pizza Manager
Pizza Hut
Jacksonville, North Carolina
03.2022 - 06.2023
- Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
- Maintained inventory of supplies, ingredients, and equipment.
- Ensured compliance with food safety regulations.
- Monitored quality assurance standards for all products served.
- Maintained cleanliness of restaurant according to health code regulations.
- Served customers by phone to take orders and answer product or service questions.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
Crew Member
Arby's
Jacksonville, NC
07.2021 - 03.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2022
Skills
- Team Leadership
- Active listener
- Positive and professional
- Product Upselling
- Performance Improvement
- Solid problem solver
- Team Player
- Exceptional customer service
- Speedy and efficient
- Safe Food Handling
- Espresso machine operations
- Cash Register Operations
- Customer Retention
- Call Control
- Technical Support
- Data Entry
- Payment Processing
- Complaint resolution
- Appointment Scheduling
- Problem-solving skills
- Technical Troubleshooting
- Billing support
- HIPAA Compliance
- HIPAA Guidelines
Timeline
Barista
7brew
03.2024 - 06.2024
Call Center Representative
Solutran
06.2023 - 12.2023
Pizza Manager
Pizza Hut
03.2022 - 06.2023
Crew Member
Arby's
07.2021 - 03.2022
High School Diploma -
Penn Foster Career School