Alissa Edwards
Moline,IL
Summary
Dynamic leader with a proven track record at MJD Holdings, enhancing operational efficiency and team productivity. Excelled in staff development and meeting company goals/needs, driving growth and fostering a positive work environment. Skilled in public speaking and program leadership, adept at turning challenges into opportunities for improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
MJD Holdings
05.2020 - 09.2024
- Ensured compliance with company policies, procedures, and regulations.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Monitored progress by establishing plans, budgets and measuring results.
- Analyzed sales data to identify trends and opportunities for growth.
- Led staff training sessions to improve service quality and operational skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified opportunities for cost savings and operational efficiency improvements.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Hospitality Manager
Buffalo Wild Wings
09.2019 - 05.2020
- Responded to and resolved guest issues or complaints.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to guests, including email, telephone, and in-person inquiries.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Oversaw recruiting, interviews and new employee hiring.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Coached staff on strategies to enhance performance and improve customer relations.
Human Resources Administrator
Texas Roadhouse
08.2012 - 09.2019
- Managed compliance with labor laws and regulations, reducing risk of legal challenges.
- Managed recruitment processes, including job postings, candidate screenings, and interview coordination.
- Ensured compliance with federal, state, and local laws related to employment practices.
- Developed job postings for open positions and managed applicant tracking system.
- Analyzed employment-related data and prepared reports.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Provided assistance in the performance management process, including setting goals and objectives.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
- Maintained and updated employee records, ensuring compliance with legal and regulatory requirements.
- Administered employee recognition and reward programs to boost morale and productivity.
- Facilitated conflict resolution processes to address workplace issues and promote a positive work environment.
- Processed new hire paperwork and conducted onboarding orientations.
Education
Bachelor of Arts - Communications
Western Illinois University
Macomb, IL05-2017
Skills
- Public Speaking
- Program Leadership
- Community relations
- Microsoft programming
- Results tracking
- Event planning
- Community outreach
- Social media strategy
- Internal/external communications
- Department oversight
- Team leadership expertise
- Training and development background
- Staff development
- Staff management
Languages
Spanish
Professional
Certification
- Completion of Real Estate Coursework / required education
References
References available upon request.
Timeline
Assistant General Manager
MJD Holdings
05.2020 - 09.2024
Hospitality Manager
Buffalo Wild Wings
09.2019 - 05.2020
Human Resources Administrator
Texas Roadhouse
08.2012 - 09.2019
Bachelor of Arts - Communications
Western Illinois University
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