Alissa M. Edwards
Management
Moline,IL
Summary
Dynamic leader with a proven track record at MJD Holdings, enhancing operational efficiency and team productivity. Excelled in staff development and meeting company goals/needs, driving growth and fostering a positive work environment. Skilled in public speaking and program leadership, adept at turning challenges into opportunities for improvement.
Overview
12
12
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Assistant General Manager
MJD Holdings
05.2020 - 09.2024
- Ensured compliance with company policies, procedures, and regulations.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Monitored progress by establishing plans, budgets and measuring results.
- Analyzed sales data to identify trends and opportunities for growth.
- Led staff training sessions to improve service quality and operational skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified opportunities for cost savings and operational efficiency improvements.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Hospitality Manager
Buffalo Wild Wings
09.2019 - 05.2020
- Responded to and resolved guest issues or complaints.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to guests, including email, telephone, and in-person inquiries.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Oversaw recruiting, interviews and new employee hiring.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Coached staff on strategies to enhance performance and improve customer relations.
Local Store Marketer
Texas Roadhouse
- Enhanced brand visibility within the local community by establishing strategic partnerships with nearby businesses.
- Facilitated regular community outreach events that fostered goodwill and raised awareness of the store''s offerings within the local area.
- Spearheaded loyalty program initiatives, resulting in higher repeat business from satisfied customers.
- Created compelling marketing materials such as flyers, posters, and digital content that showcased current promotions and seasonal offerings effectively.
- Increased customer satisfaction by creating and implementing engaging in-store promotions and events.
- Boosted store sales through effective visual merchandising and product placement strategies.
- Developed targeted marketing campaigns for social media platforms to drive foot traffic and increase overall revenue.
- Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
- Managed store's online presence on various platforms with timely updates improving overall online visibility.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Created customized marketing materials to increase product awareness.
Human Resources Administrator
Texas Roadhouse
08.2012 - 09.2019
- Managed compliance with labor laws and regulations, reducing risk of legal challenges.
- Managed recruitment processes, including job postings, candidate screenings, and interview coordination.
- Ensured compliance with federal, state, and local laws related to employment practices.
- Developed job postings for open positions and managed applicant tracking system.
- Analyzed employment-related data and prepared reports.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Provided assistance in the performance management process, including setting goals and objectives.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
- Maintained and updated employee records, ensuring compliance with legal and regulatory requirements.
- Administered employee recognition and reward programs to boost morale and productivity.
- Facilitated conflict resolution processes to address workplace issues and promote a positive work environment.
- Processed new hire paperwork and conducted onboarding orientations.
Education
Bachelor of Arts - Communications
Western Illinois University
08.2013 - 05.2017
Skills
- Public Speaking
- Program Leadership
- Community relations
- Microsoft programming
- Results tracking
- Event planning
- Community outreach
- Social media strategy
- Internal/external communications
- Department oversight
- Team leadership expertise
- Training and development background
- Staff development
- Staff management
Employee scheduling
Operations management
Languages
Spanish
Professional
Certification
- Completion of Real Estate Coursework / required education
References
References available upon request.
Education and Training
other
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureQuote
"Risk can be dangerous, but routine can be deadly. Comfort has killed more dreams than daring ever did."
unknown
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant General Manager
MJD Holdings
05.2020 - 09.2024
Hospitality Manager
Buffalo Wild Wings
09.2019 - 05.2020
Bachelor of Arts - Communications
Western Illinois University
08.2013 - 05.2017
Human Resources Administrator
Texas Roadhouse
08.2012 - 09.2019
Local Store Marketer
Texas Roadhouse
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