Summary
Overview
Work History
Education
Skills
Timeline
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Alissa Gibbs

Swanquarter,NC

Summary

Dynamic professional with a proven track record at the County of Hyde, excelling in client relations and eligibility determination. Expert in maintaining confidentiality and providing exceptional customer service, demonstrated through enhanced client satisfaction and team collaboration. Skilled in problem-solving and HIPAA compliance, I significantly improved service delivery by streamlining processes and fostering strong client relationships. Experienced with evaluating client eligibility and providing essential support services. Utilizes comprehensive knowledge of income maintenance regulations to ensure compliance and fairness. Track record of excellent client interactions and effective problem resolution in fast-paced environment. Income maintenance professional prepared to leverage extensive casework experience in assessing client needs and determining eligibility for benefits. Proven ability to collaborate effectively within teams and adapt to changing policies and procedures. Known for strong client service skills and attention to detail, ensuring accurate and timely support.

Overview

5
5
years of professional experience

Work History

Income Maintenance Caseworker

County of Hyde
05.2024 - Current
  • Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
  • Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
  • Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases.
  • Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
  • Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
  • Supported agency goals by participating in community outreach events, promoting income maintenance programs, and providing information on available services.
  • Made referrals to appropriate services.
  • Determined if applicants met eligibility for public assistance programs.
  • Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
  • Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
  • Gathered information via telephone, mail, or in person from clients applying for assistance.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.

Server

Martelle Marshall
07.2020 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.

Education

High School Diploma -

Mattamuskeet Early College Highschool
Swanquarter, NC
06-2023

Associate of Science - Criminal Justice

Beaufort County Community College
Washington, NC
05-2023

Bachelor of Science - Criminal Justice

East Carolina University
Greenville, NC
05-2025

Skills

  • Customer service
  • Strong work ethic
  • Customer service experience
  • Exceptional customer service
  • HIPAA compliance
  • Verbal and written communication
  • Guest engagement
  • Verbal communication
  • Professional appearance
  • Relationship building
  • Maintains confidentiality
  • Cleanliness standards
  • Safe food handling
  • Schedule management
  • Menu memorization
  • Eligibility determination
  • High volume dining
  • Order accuracy
  • Food safety practices
  • Reporting
  • Table bussing
  • Client assessment
  • Strong client relations
  • Professionalism and boundaries
  • Allergy awareness
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Decision-making
  • Documentation skills
  • Team building

Timeline

Income Maintenance Caseworker

County of Hyde
05.2024 - Current

Server

Martelle Marshall
07.2020 - 12.2024

High School Diploma -

Mattamuskeet Early College Highschool

Associate of Science - Criminal Justice

Beaufort County Community College

Bachelor of Science - Criminal Justice

East Carolina University

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Alissa Gibbs