Summary
Overview
Work History
Education
Timeline
Generic

ALISSA GLASS

Spokane,WA

Summary

Provide high-level administrative and operational support to the CEO and COO, serving as a trusted partner in managing priorities, coordinating cross-functional initiatives, and keeping day-to-day business operations organized and on track. Anticipate executive needs, manage schedules and communications, prepare meeting materials and follow-ups, coordinate key projects, and ensure timely execution of action items. Act as a central point of coordination across leadership, employees, vendors, and external partners while maintaining confidentiality, sound judgment, and attention to detail. Identify opportunities to streamline administrative processes, improve operational efficiency, and proactively resolve issues before they impact leadership or business priorities.

Overview

4
4
years of post-secondary education
20
20
years of professional experience

Work History

Agency Manager & Employee Benefits Processor

MORELAND INSURANCE AGENCY
Remote
09.2025 - Current
  • Executive Administrative & Operations Support
  • Provide direct administrative and operational support to the CEO and COO, helping manage daily priorities, organizational needs, compliance requirements, and special projects.
  • Coordinated leadership meetings, internal and external commitments, marketing events, communications, action items, and follow-up to ensure organized priorities and progress.
  • Serve as a central point of coordination among leadership, employees, carriers, vendors, accounting, IT, and external partners; respond to requests and help resolve day-to-day operational issues.
  • Support process improvement by identifying administrative needs, organizing information, documenting procedures, and helping implement more efficient and consistent workflows.
  • Employee Benefits Operations
  • Manage renewal workflows by creating task timelines, obtaining carrier quotes, setting up accounts, maintaining records, and communicating with clients throughout the process.
  • Developed client-facing materials, including Open Enrollment booklets, Wrap Summary Plan Descriptions, and Premium Only Plan documents to enhance client understanding and engagement.
  • Manage employee benefit changes across the book of business, maintaining accurate documentation, system records, and compliance.

Agency and People Operations Administrator

MORELAND INSURANCE AGENCY
Remote
01.2022 - 09.2025
  • Executive Administrative & Operations Support
  • Collaborated with CEO and COO to streamline daily operations, coordinate internal and external meetings and marketing events, ensure licensing compliance, and manage carrier appointments.
  • Created and communicated standardized procedures related to compliance and licensing, improving consistency and organization across agency operations.
  • Acted as the IT liaison between the agency, employees, and IT provider; evaluated operational needs and made decisions regarding IT equipment and applications.
  • Assisted with special projects and ad hoc initiatives requiring organization, follow-through, cross-functional coordination, and attention to detail.
  • Human Resources / Employment Practices
  • Guided leadership on HR matters, employment practices, and legal considerations while upholding confidentiality.
  • Developed and maintained HR policies and procedures, including the employee handbook and written agency policies.
  • Managed employee onboarding and offboarding, coordinating background checks, I-9 verification, payroll setup, IT requirements, and termination documentation.

Senior Underwriter - Private & Non-Profit Management Liability

TRAVELERS INSURANCE
Spokane, USA
08.2018 - 04.2021
  • Analytical & Client Operations
  • Analyzed applications, financial information, risk factors, and loss history to identify issues and evaluate opportunities for informed business decisions.
  • Maintained detailed records in underwriting and rating systems, documented decision rationale, and processed quotes to ensure information accuracy.
  • Built and maintained strong relationships with agents and brokers through responsive service and clear communication.
  • Organized and facilitated presentations at sales meetings and industry events, coordinating preparation and delivery.

Senior Underwriter - Private & Non-Profit Management Liability

CHUBB INSURANCE
Remote
07.2017 - 08.2018
  • Underwrote and sold management liability insurance policies for private and nonprofit sectors, addressing coverage for employment practices, fiduciary, directors & officers, cyber risk, crime, and kidnap & ransom, enhancing clients' risk management strategies.
  • Evaluated complex insurance applications for risk assessment and coverage options.
  • Collaborated with agents to clarify underwriting guidelines and policy requirements.

Administrative Assistant to the Executive Director

SPOKANE DISTRICT DENTAL SOCIETY & FOUNDATION
Spokane, USA
11.2016 - 07.2017
  • Delivered administrative, event, and membership support for 400+ member professional society and foundation, enhancing member engagement.
  • Organized and maintained society database and foundation patient information, ensuring accuracy and confidentiality compliance.
  • Led meetings, continuing education classes, and networking events, coordinating logistics and participant communication.
  • Coordinated logistics and executed planning for foundation gala and Inland Northwest Dental Conference, improving event experience for participants.

Senior Underwriter - Private & Non-Profit Management Liability

TRAVELERS INSURANCE
Spokane, USA
05.2010 - 10.2015
  • Underwrote and sold Management Liability insurance policies, ensuring tailored coverage for Private and Nonprofit organizations.
  • Evaluated insurance applications for risk assessment and coverage recommendations.
  • Collaborated with agents to clarify underwriting requirements and gather necessary documentation.

Group Sales Manager

Pan Pacific Hotel Seattle
Seattle, Washington
03.2008 - 05.2010
  • Coordinated corporate group meetings while cultivating strong client relationships.
  • Exceeded monthly and annual sales revenue goals for guest room bookings and food and beverage.
  • Nurtured relationships with repeat clients to drive retention and foster loyalty.

Group Sales Manager

Marriott Hotels
Seattle, Washington
04.2006 - 03.2008
  • Managed group sales initiatives in Government sector, driving revenue growth.
  • Developed strategic partnerships with local businesses and organizations to expand market reach.
  • Coordinated group bookings and reservations to enhance client satisfaction.

Education

Bachelor of Arts - Business Administration, Minor in Hospitality

WASHINGTON STATE UNIVERSITY
Pullman, WA
08.2001 - 05.2005

Timeline

Agency Manager & Employee Benefits Processor

MORELAND INSURANCE AGENCY
09.2025 - Current

Agency and People Operations Administrator

MORELAND INSURANCE AGENCY
01.2022 - 09.2025

Senior Underwriter - Private & Non-Profit Management Liability

TRAVELERS INSURANCE
08.2018 - 04.2021

Senior Underwriter - Private & Non-Profit Management Liability

CHUBB INSURANCE
07.2017 - 08.2018

Administrative Assistant to the Executive Director

SPOKANE DISTRICT DENTAL SOCIETY & FOUNDATION
11.2016 - 07.2017

Senior Underwriter - Private & Non-Profit Management Liability

TRAVELERS INSURANCE
05.2010 - 10.2015

Group Sales Manager

Pan Pacific Hotel Seattle
03.2008 - 05.2010

Group Sales Manager

Marriott Hotels
04.2006 - 03.2008

Bachelor of Arts - Business Administration, Minor in Hospitality

WASHINGTON STATE UNIVERSITY
08.2001 - 05.2005
ALISSA GLASS