Alissa Grant
Retail Department Supervisor
Lincoln,IL
Summary
Retail Merchandise Manager
* Well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs.
* Offering 15-year background marketing products within stores to maximize product profitability.
* Directing and improving operations through effective employee motivational strategies and strong policy enforcement.
* Talented approach to business planning and day-to-day problem-solving with directing and improving operations through effective employee motivational strategies and strong policy enforcement.
* Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Retail Merchandise Manager
Farm And Home
Lincoln, IL
12.2020 - 12.2022
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Assessed areas of service concern and developed improvement plans.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Conducted research, gathered information from multiple sources and presented results.
- Monitored company inventory to keep stock levels and databases updated.
- Resolved problems, improved operations and provided exceptional service.
Retail Sales Merchandiser
Masterpiece Flower LlC
Springfield, IL
05.2017 - 01.2020
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Increased sales and customer satisfaction through personalized servicing.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Logged reports, expenses, receipts, and sales in company database.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Effectively located merchandise across various stores to address customer needs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Education
Bachelor of Science - Business
08.1997 -
Skills
Planogram designundefined
Timeline
Retail Merchandise Manager - Farm And Home
12.2020 - 12.2022
Retail Sales Merchandiser - Masterpiece Flower LlC
05.2017 - 01.2020
Eastern Illinois University - Bachelor of Science, Business
08.1997 -