Alissa Grant
Retail Department Supervisor
Lincoln,IL
Summary
Retail Merchandise Manager
* Well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs.
* Offering 15-year background marketing products within stores to maximize product profitability.
* Directing and improving operations through effective employee motivational strategies and strong policy enforcement.
* Talented approach to business planning and day-to-day problem-solving with directing and improving operations through effective employee motivational strategies and strong policy enforcement.
* Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Retail Merchandise Manager
Farm And Home
Lincoln, IL
12.2020 - 12.2022
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Assessed areas of service concern and developed improvement plans.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Conducted research, gathered information from multiple sources and presented results.
- Monitored company inventory to keep stock levels and databases updated.
- Resolved problems, improved operations and provided exceptional service.
Retail Sales Merchandiser
Masterpiece Flower LlC
Springfield, IL
05.2017 - 01.2020
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Increased sales and customer satisfaction through personalized servicing.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Logged reports, expenses, receipts, and sales in company database.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Effectively located merchandise across various stores to address customer needs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Education
Bachelor of Science - Business
08.1997 -
Skills
Planogram designProduct inventory countsPrice tagging and shelf labelingRetail sales professionalVendor relationsReliable and punctualFlower arrangingCreative merchandising and displayFloral and plant knowledge
Profit and loss understanding
Reporting knowledge
Data analysis understanding
Trend Analysis
Training and Development
Dependable and Responsible
Teambuilding
Timeline
Retail Merchandise Manager - Farm And Home
12.2020 - 12.2022
Retail Sales Merchandiser - Masterpiece Flower LlC
05.2017 - 01.2020
Eastern Illinois University - Bachelor of Science, Business
08.1997 -