Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Alissa Griffin

Alissa Griffin

Delia,Ks

Summary

Dynamic business owner with a proven track record at Fun and Fabulous Floral and Gifts LLC, excelling in strategic planning and customer relations. Successfully enhanced operational efficiency, negotiated advantageous contracts, and implemented innovative employee development programs, driving revenue growth and fostering lasting client relationships. Expertise in financial management and strong communication skills.

Overview

9
9
years of professional experience

Work History

Owner

Fun and Fabulous Floral and Gifts LLC
12.2016 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Certificate - Business Strategy

Destination Bootcamp
Longmont, CO

Certificate - Floral Design

FTD University
Downers Grove, IL

Certificate - Business

University of Saint Mary
Leavenworth, KS

Certificate Of Floral Design - Floral

Floriology Institute
Jacksonville, Florida,

Skills

  • Social media control
  • Marketing tactics
  • Investor relations
  • Value proposition development
  • Staff hiring
  • Supply chain optimization
  • Customer relations
  • Profit and loss
  • Profit and loss analysis
  • Regulatory compliance
  • Business development
  • Employee development
  • Business administration
  • Administrative oversight
  • Client service
  • Program creation and implementation
  • Negotiation
  • Sales oversight
  • Contract management
  • Project management
  • Accounting expertise
  • Design coordination
  • Product branding
  • Verbal and written communication
  • Quality management systems
  • Budget development
  • Team oversight
  • Market trend awareness
  • Budget administration
  • Bidding processes
  • Sales management
  • Capital pursuit
  • Service quality assurance
  • Consulting
  • Hiring and staffing
  • Business marketing
  • Strategic planning
  • Contract negotiation expertise
  • Business management
  • Human resource management
  • Financial management
  • Marketing
  • Relationship building
  • Key partnership cultivation
  • Staff management
  • Crisis management
  • Cost reduction
  • Process optimization
  • Financial planning
  • Small business operations
  • Sales strategy development
  • Business planning
  • Operations management
  • Competitive analysis
  • Sales leadership
  • Human resources
  • Strategic project planning
  • Partnership development
  • Labor relations
  • Project estimating
  • Cash flow optimization
  • Business launch

Timeline

Owner

Fun and Fabulous Floral and Gifts LLC
12.2016 - Current

Certificate - Business Strategy

Destination Bootcamp

Certificate - Floral Design

FTD University

Certificate - Business

University of Saint Mary

Certificate Of Floral Design - Floral

Floriology Institute

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