Alissa Hayes
Brainerd,MN
Summary
Ive been a personal care assistant for the past year but other then that I have a little bit of previous job history in retail and receptionist I've always gone above and beyond in social type jobs and would consider myself a people's person.
Overview
2
2
years of professional experience
Work History
Personal Care Assistant
Edgewood Assisted Living
Baxter, Minnesota
01.2024 - Current
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Followed safe lifting and transferring techniques to transport residents.
- Developed individual plans of care based on assessment findings and physician orders.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Built strong and trusting rapport with clients and loved ones.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
Sandwich Artist
SUBWAY®Restaurants
Baxter , MN
09.2024 - 11.2024
- Monitored temperature of freezers and coolers throughout shift.
- Kept customer and food preparation areas clean and well-organized.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Verified orders and bagged items for easy transport.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Organized inventory for efficient restocking of products.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Followed established procedures for handling money transactions accurately.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Assisted team members during peak hours when necessary.
Receptionist
Pampered Pets Grooming Salon
Brainerd, Minnesota
07.2024 - 08.2024
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Used company badging system to create badges for new employees and visitors.
- Responded to inquiries from internal staff members regarding office operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted visitors and provided them with assistance.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Cashier SVD
Cub Foods
Brained , Minnesota
07.2023 - 07.2024
- Built and maintained productive relationships with employees.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Adhered to social distancing protocols and wore mask or face shield.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Offered customers carry-out service at completion of transaction.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Discounted purchases by scanning and redeeming coupons.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
Education
GED -
CLC
Brained , MinnesotaSkills
- Patient care
- Basic life support
- Health monitoring
- Customer service
- Management
- Time management
- Effective communication
- Team collaboration
- Multitasking capacity
Timeline
Sandwich Artist
SUBWAY®Restaurants
09.2024 - 11.2024
Receptionist
Pampered Pets Grooming Salon
07.2024 - 08.2024
Personal Care Assistant
Edgewood Assisted Living
01.2024 - Current
Cashier SVD
Cub Foods
07.2023 - 07.2024
GED -
CLC