Summary
Overview
Work History
Education
Skills
Timeline
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Alissa Hayes

Silver Springs,NV

Summary

Dynamic team leader focused on elevating employee satisfaction and driving business success. Known for a diplomatic and approachable demeanor, consistently demonstrating a commitment to effective employee training and development. Dedicated team player equipped with expertise to address operational challenges. Proven ability to foster a collaborative work environment that enhances productivity and morale.

Overview

12
12
years of professional experience

Work History

Multiple Positions Held

Gripped Media LLC
05.2013 - Current
  • Managed payroll for up to four subcontracted employees.
  • Managed weekly, bi-weekly, and monthly payroll for hundreds of subcontracted affiliates.
  • Sent payroll through numerous pay platforms; ACH, International wire, Paypal, and Payoneer.
  • Provided payroll advances for contractors in a timely manner.
  • Managed funds throughout four accounts.
  • Managed payroll invoicing
  • Data Entry - May 2013 - February 2022.
  • Complete data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in a database to keep records of essential organizational information.
  • Entered numerical data with speed and accuracy using 10-key.
  • Customer Service - May 2013 - February 2022.
  • Delivered exceptional service to every customer by leveraging extensive knowledge of the company's needs and wants and creating welcoming, positive experiences.
  • Investigated and resolved partners' inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details
  • Responding proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Communicate professionally with colleagues, freelancers and clients.
  • Signed on numerous new partners.

Associate Team Leader

HR Block
12.2024 - 04.2025
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.

911 Dispatcher

Lyon County Sheriffs Office
07.2024 - 09.2024
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Associate Team Leader

H&R Block
02.2023 - 04.2023
  • Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
  • Support the Multi-Unit Team Leader
  • Serving as onsite point of contact for tax office associates and clients ensuring quality and consistent execution that will promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates

Client Service Professional

H&R Block
12.2022 - 02.2023
  • Greet and check in clients.
  • Opening the office for the day, turning lights on, checking printers for paper, opening the cash drawer, putting together tax envelopes.
  • Schedule clients with the best available appointments for them and the tax professional.
  • Confirming and rescheduling appointments.
  • Scan documents to prepare tax professionals for upcoming appointments.
  • Answering phone calls in a timely manner to ensure client happiness.
  • Making calls to past clients to schedule this year's visit.

Hair Stylist

Hideaway Hair Lounge
01.2022 - 03.2022
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results while creating memorable customer experiences.
  • Maintained work areas, sales areas, tools, and equipment by cleaning and properly sanitizing to minimize disease transfer and health risk.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered and products sold.
  • Recorded notes for future reference about customer preferences and services delivered.

Office Manager

Hayes Mobile Repair
01.2018 - 09.2019
  • Maintained digital and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Compared vendor prices and negotiated for optimal savings.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Managed companies finances with Quickbooks.
  • Processed payments with Square.
  • Completed bi-weekly payroll for 2 employees.

Education

Cosmetology License -

Sierra Academy of Style
Carson City, NV
12.2021

High School Diploma - undefined

Beacon Academy of Nevada
Las Vegas, NV
06.2010

Skills

  • Intuit QuickBooks
  • Typing and 10-Key Entry
  • Data Compiling and Verification
  • Office Management
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Motivational leadership
  • Employee engagement
  • Staff development
  • Team management

Timeline

Associate Team Leader

HR Block
12.2024 - 04.2025

911 Dispatcher

Lyon County Sheriffs Office
07.2024 - 09.2024

Associate Team Leader

H&R Block
02.2023 - 04.2023

Client Service Professional

H&R Block
12.2022 - 02.2023

Hair Stylist

Hideaway Hair Lounge
01.2022 - 03.2022

Office Manager

Hayes Mobile Repair
01.2018 - 09.2019

Multiple Positions Held

Gripped Media LLC
05.2013 - Current

High School Diploma - undefined

Beacon Academy of Nevada

Cosmetology License -

Sierra Academy of Style

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