Alissa Hays
Hamilton,MS
Summary
Experienced Mill Liaison with a strong background in coordinating communication between material processor and steel mill. Skilled in resolving issues, maintaining accurate documentation and ensuring a seamless flow of information to and from customer. Known for strong relationship building, attention to detail and the ability to support mill operations in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Mill Liaison
Mississippi Steel Processing
10.2021 - Current
- Receive processing orders from customers, and build orders/part numbers.
- Manage releases for automotive material shipments.
- Coordinate and oversee coil movements on-site – to and from the mill.
- Manage mill scheduling to meet shipments based on customer needs.
- Investigate coil issues, i.e., mis-ships, and work with the steel mill shipping department to solve.
- Build bills of lading and releases for material shipments.
- Receive BOLs for incoming material and enter specs into customers' inventory.
- Help build relationships to improve and grow the company, my team, and myself.
Scale House Attendant
Steel Dynamics
10.2018 - 10.2021
- Ensured compliance with safety regulations and operational procedures.
- Operated scale house to accurately weigh incoming and outgoing shipments.
- Collaborated with logistics team to streamline loading and unloading processes.
- Managed record-keeping tasks efficiently, maintaining accurate logs of all transactions.
- Cross-trained into the Transportation Truck Coordinator position. Responsibilities included dispatching loads to carriers, communicating with inside and outside sales representatives about material, coordinating the pickup and delivery of customer material, and investigating delivery issues. I worked as part of the team to help achieve our on-time delivery goals.
Customer Service Representative
Oxycare Plus Inc.
07.2017 - 10.2018
- Receive and enter patient information to fill their prescription needs for equipment and/or supplies.
- Verify patient insurance information, and communicate with insurance companies on claims and authorizations.
- Receive prescriptions and other faxed information, work up orders, scan, and organize documents.
Accounts Receivable Specialist
Southern Pharmaceutical Corporation
03.2017 - 07.2017
- Responsibilities include receiving, organizing, and working on insurance claims that had previously been denied.
- Communicating with insurance claim representatives and adjusters to identify denial reasons, and correct the claims.
- Monitor the progress of a medical claim and accounts, initiating and answering patient telephone calls.
- Managed collections efforts for overdue accounts, maintaining effective communication with clients.
Education
High School Diploma -
Hamilton High School
Hamilton, MS05.2010
Skills
- MS Office proficient
- People-oriented
- Customer Service Skills
- Problem Solving
- Dependable and Self-sufficient
- Detail-oriented
- Great Communication Skills
- Order processing
Timeline
Mill Liaison
Mississippi Steel Processing
10.2021 - Current
Scale House Attendant
Steel Dynamics
10.2018 - 10.2021
Customer Service Representative
Oxycare Plus Inc.
07.2017 - 10.2018
Accounts Receivable Specialist
Southern Pharmaceutical Corporation
03.2017 - 07.2017
High School Diploma -
Hamilton High School