ALISSA HUEZO
Santa Clarita,CA
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Technician
Behavior Learning Center
03.2023 - 06.2024
- Provides direct behavioral intervention to individuals with ASD utilizing ABA methodologies and strategies
- Records data and clinical documentation on client's responses
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Worked as part of collaborative team to address changing needs of children and families.
Server/Bartender
The Broken Bit Inc.
06.2021 - 01.2023
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
- Identified customer needs through active listening techniques
- Provided excellent quality customer service by patiently listening and communicating
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
Wood Ranch Bar & Grill
09.2018 - 01.2020
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Health Science, Human Nutrition
California State University, Channel Islands
Camarillo, CA05-2018
Skills
- Effective interpersonal communication skills
- Exceptional customer service
- Guest Engagement
- Cash Handling
- Problem solving
- Adaptability
- Client Relationship Development
- Social skill development
- Strong Work Ethic
Certificationstrainingsskills
- HIPAA Training
- American Red Cross CPR Certification
- Food Handler's Permit
- Customer Service
- Public Speaking
- Microsoft Office
- Aloha POS system
Certification
- ServSafe Allergens Certification - National Restaurant Association.
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Behavior Technician
Behavior Learning Center
03.2023 - 06.2024
Server/Bartender
The Broken Bit Inc.
06.2021 - 01.2023
Server/Bartender
Wood Ranch Bar & Grill
09.2018 - 01.2020
- ServSafe Allergens Certification - National Restaurant Association.
- CPR/AED Certification
- ServSafe Food Handler's Certification
Bachelor of Science - Health Science, Human Nutrition
California State University, Channel Islands
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