ALISSA JACOBSON
San Marcos,CA
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
7
7
years of professional experience
Work History
Staff Assistant
SDGE
San Diego
04.2024 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated databases with new information regarding customers.
- Composed professional emails in response to inquiries from customers or employees
- Provided back up assistance during peak work periods as needed by a supervisors.
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
- Provided administrative support to team members and management in daily tasks.
- Answered questions and concerns regarding company services, and projects.
Private Nanny
THE BUHROWS
Phoenix, AZ
08.2022 - 02.2024
- Responsible for all activities of daily living for 3 children
- Ages: 6, 4 and 1
- Housekeeping - laundry, cleaning the home, preparing food and feeding the children
- Transportation - take children to events, pick them up from school
- Provided safe and nurturing environment for children of all ages
- Incorporated learning opportunities into everyday routines and activities
- Collaborated with other care providers to plan special events or outings for the children
- Developed individualized lesson plans to meet each child's needs
- Organized age-appropriate activities such as games, stories, music, art projects
- Observed and monitored children's behavior to ensure safety
- Maintained records of attendance, meal times, nap times, and activities
- Ensured the emotional, physical, and social development of children through activities and play
- Implemented discipline strategies in accordance with guidelines set forth by parents and guardians
- Adapted quickly to changing environments and demonstrated flexibility when dealing with unexpected situations
- Transported children to and from school, doctor appointments and extracurricular activities
- Established routines that allowed for healthy eating habits and physical activity for the children
- Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal relationships and communication skills
- Took on variety of roles, working flexible hours to meet fluctuating needs of family.
Restaurant Team Member
CHICK FIL A
Escondido, CA
12.2020 - 06.2022
- Utilized problem solving skills during challenging situations with guests or other employees
- Communicated effectively with kitchen staff regarding customer orders and special requests
- Organizing and stocking inventory after truck delivery
- Multitasking multiple different stations for drive through orders at once
- Exercised focus and concentration to keep track of tables and remember orders
- Used focus and memorization skills to keep track of tables and remember orders.
Medical Scheduler
RADNET
09.2019 - 12.2020
- Answered patient's general questions and scheduled patient exams
- Made outbound calls to schedule patients due for routine medical exam
- Returned voicemail messages
- Scheduled any necessary follow-up appointments, as directed by physicians
- Utilized electronic medical records system to create, update and manage patient data
- Proficient in using various computer systems for scheduling appointments, updating patient information
- Collected current insurance, demographics and appropriate paperwork to scan into patient records
- Responded quickly to meet customer needs and resolve problems.
Store Manager/Staff Leader
EVERBOWL- RESTAURANT CHAIN
01.2017 - 06.2019
- Opened and managed the highest grossing location in the company
- Hired and managed over 35 employees responsible and hardworking team members
- Director of weekly schedule and administrative tasks
- Coached and trained all employees with constructive criticism and appreciation
- Maintained employee and guest happiness with a positive attitude
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Demonstrated excellent organizational abilities while managing multiple projects simultaneously.
Education
Bachelor of Arts (B.A.) in Communication -
CALIFORNIA STATE UNIVERSITY SAN MARCOS
05.2021
High School Diploma -
CHAPARRAL HIGH SCHOOL
05.2017
Skills
- Attention to detail
- Highly organized
- Quick learner
- Dedicated
- Hardworking
- Responsible
- Excellent problem solving
- Type 50 wpm
- High integrity
- Self-starter
- Leader
- Proficient with Mac, Google, and Microsoft
- Appointment Scheduling
- Problem-Solving
- Insurance Verification
- Multitasking Abilities
- Effective Communication
- Time Management
- Administrative Support
- Microsoft Office
References
References available upon request.
Timeline
Staff Assistant
SDGE
04.2024 - Current
Private Nanny
THE BUHROWS
08.2022 - 02.2024
Restaurant Team Member
CHICK FIL A
12.2020 - 06.2022
Medical Scheduler
RADNET
09.2019 - 12.2020
Store Manager/Staff Leader
EVERBOWL- RESTAURANT CHAIN
01.2017 - 06.2019
Bachelor of Arts (B.A.) in Communication -
CALIFORNIA STATE UNIVERSITY SAN MARCOS
High School Diploma -
CHAPARRAL HIGH SCHOOL
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