Alissa Jeffries
Buffalo,NY
Summary
Compassionate caregiver with proven ability to deliver daily personal care and emotional support. Skilled in coordinating communication between families and healthcare providers, ensuring comprehensive care and monitoring health conditions effectively.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Family Caregiver
Family Member
Buffalo, New York
03.2026 - Current
- Assisted clients with bathing, dressing, and personal hygiene tasks.
- Provided daily personal care and assistance with hygiene tasks.
- Monitored health conditions regularly.
- Implemented daily routines to ensure stability and comfort at home.
- Offered emotional support and companionship during challenging times.
- Coordinated communication between family members and healthcare providers.
- Collaborated with healthcare professionals to ensure proper care was being provided.
Team Member
Wendy's
Buffalo, USA
07.2025 - Current
- Assisted customers with orders to enhance satisfaction and ensure a positive dining experience.
- Greeted customers upon entering the store with friendly demeanor.
- Prepared and served food items following safety and quality standards.
- Operated cash register, processed payments, and managed customer transactions.
- Collaborated with team members to streamline service during peak hours, improving overall efficiency.
- Maintained a clean and organized work area throughout the shift.
- Identified and implemented strategies to enhance customer service experiences.
PCA
Kaleida Health (Buffalo General Medical Center)
Buffalo, USA
12.2023 - 05.2025
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene needs.
- Delivered emotional support and companionship, enhancing patients' recovery experience.
- Reported any changes in patient condition to the supervising nurse immediately.
- Utilized approved lifting techniques and devices to ensure safe patient handling.
- Maintained cleanliness and sanitation of patient areas, contributing to a safe healing environment.
- Accurately documented patient care activities in electronic health record systems, ensuring continuity of care.
Team Lead
Panera Bread LLC.
04.2022 - 12.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with management on process improvements and staff development initiatives.
- Trained and mentored team members on operational standards and procedures.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies
- Implemented inventory management practices to reduce waste and maintain stock levels.
Self Employed
09.2020 - 04.2021
- Cared for 3-5 children ages 1-11 during the pandemic.
- Helped set up laptops and tablets for school login.
- Prepared breakfast, lunch and snacks.
- Guided the children with schoolwork.
CNA
Northgate Healthcare Facility
10.2019 - 09.2020
- Facilitated activities of daily living, including bathing, grooming, dressing, and meal setup, to promote residents' independence.
- Assisted residents with ambulation using walkers or canes. with or without self-help devices.
- Communicated effectively with patients and families regarding care plans.
- Documented patient information accurately in electronic health records.
- Observed and reported unusual symptoms and changes to charge nurse.
- Ensured cleanliness and safety in patient rooms and common areas to support health and prevent infection.
Education
Associates Degree - Criminal Justice
SUNY of Buffalo (ECC-City Campus)
05-2004
Skills
- Personal care
- Medication administration
- Hygiene support
- Daily living assistance
- Health monitoring
- Documentation management
- EMR / EHR
- Records maintenance
- Care Coordination
- Interdisciplinary Communication
- Elderly care
- Dementia care
- Stroke recovery assistance
- Mobility assistance
- Fall prevention
- Adaptive equipment use
- Medical equipment operation
- Nursing Home experience
- Hospital experience
- Neuro Telemetry
- Compassionate caregiving
- Emotional support
- Problem Solving
- HIPAA compliance
Languages
English
Certification
- Certification-Restraints UAP 2024
- Certification-Fall Prevention UAP 2024
- Certification-Blood Transfusion UAP 2024
Timeline
Family Caregiver
Family Member
03.2026 - Current
Team Member
Wendy's
07.2025 - Current
PCA
Kaleida Health (Buffalo General Medical Center)
12.2023 - 05.2025
Team Lead
Panera Bread LLC.
04.2022 - 12.2023
Self Employed
09.2020 - 04.2021
CNA
Northgate Healthcare Facility
10.2019 - 09.2020
Associates Degree - Criminal Justice
SUNY of Buffalo (ECC-City Campus)