Alissa Kelly
Mechanicsburg,PA
Summary
Dedicated Professional with well-rounded experience in a multitude of areas. Dependable and quick-learning team player with meticulous organization and effective communication skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Proven ability to manage schedules, correspondence, and records while maintaining company standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
20
20
years of professional experience
Work History
In-Home Nanny
Self-employeed
08.2016 - Current
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Managed household tasks such as laundry, light cleaning, and errand running.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Transported children to and from activities using personal or family vehicle.
Bluecard Provider Services Representative
Highmark Health
11.2014 - 12.2015
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns of unpaid claims.
- Streamlined operations by managing a high volume of incoming calls from medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Promoted positive relationships between the company and its network providers through timely responses to inquiries and effective issue resolution.
- Diligently maintained precise records of claims inquiries, adjustments, and processing to ensure efficiency and accuracy in operations.
- Successfully achieve daily, weekly, and monthly goals for closing outstanding claims.
Assistant Store Manager
Nine West
05.2013 - 11.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures to ensure seamless transitions for day-to-day business.
- Monitored daily cash discrepancies and inventory shrinkage.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Verified inventory counts remained within monthly tolerance levels.
- Implemented loss prevention tactics to deter theft while maintaining a welcoming environment for all customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and rotating merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Identify and proactively resolve issues negatively impacting business operations.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates on company policies, procedures, best practices, product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Operations Manager
Aeropostale
04.2009 - 02.2012
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
Assistant Store Operations Manager
Victoria's Secret
05.2005 - 01.2009
- Increased average transaction value through suggestive selling techniques, product bundling, and upselling opportunities.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Evaluated sales data regularly to identify trends, optimize product assortment planning, and maximize revenue growth potential.
- Optimized staff scheduling to ensure adequate coverage during peak hours while controlling labor costs effectively.
- Coordinated special events such as product launches or seasonal promotions that generated increased interest from customers and positively impacted sales figures.
- Assisted in achieving sales targets through efficient inventory management and strategic merchandising.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Contributed to a positive work environment by fostering strong team collaboration and open communication.
- Assisted in the onboarding and training process for new hires, ensuring that they were well-equipped to contribute to the team's overall success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Resolved customer complaints professionally, ensuring a satisfactory outcome that promoted long-term loyalty to the brand.
- Established rapport with customers through genuine interactions that fostered trust and facilitated repeat visits.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06.2005
Skills
- Reliability and punctuality
- Schedule creation and maintenance
- Team building
- Problem-solving abilities
- Multitasking
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
- Data entry proficiency
- Strong interpersonal skills
- Phone Etiquette
Timeline
In-Home Nanny
Self-employeed
08.2016 - Current
Bluecard Provider Services Representative
Highmark Health
11.2014 - 12.2015
Assistant Store Manager
Nine West
05.2013 - 11.2014
Assistant Store Operations Manager
Aeropostale
04.2009 - 02.2012
Assistant Store Operations Manager
Victoria's Secret
05.2005 - 01.2009
High School Diploma -
Cumberland Valley High School