Alissa Kessler

Team Lead

Sedgwick CMS

05.2010 - 02.2023

Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to complete job tasks.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Managed schedules, accepted time off requests and found coverage for short shifts.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Devised and implemented processes and procedures to streamline operations.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collected, arranged, and input information into database system.
Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Improved billing accuracy by implementing electronic billing systems and processes.
Streamlined billing procedures for increased efficiency and reduced errors.
Attended relevant training workshops to stay current with industry best practices in electronic billing processes.
Coordinated with medical coding specialists to ensure proper classification of diagnoses and procedures on invoices submitted electronically.
Entered patient billing data and verified clean claims for billing purposes.
Used data entry skills to accurately document and input statements.