Alissa Kittelson
Seattle,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Window & Door Specialist
Dunn Lumber Co.
Normandy Park, WA
04.2003 - Current
- Developed and maintained relationships with customers to ensure repeat business.
- Responded promptly to customer inquiries regarding product availability or pricing information.
- Maintained accurate records of all sales activities including customer data, orders placed, payments received and inventory levels.
- Identified customer needs, provided solutions, and generated new sales opportunities.
- Attended trade shows, conventions, seminars and other events to promote products or services.
- Conducted consultative selling approach with customers using visual aids, samples and other key resources.
- Participated in team meetings providing updates on sales performance against targets.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Implemented effective communication techniques when interacting with customers both in person or over the phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Listened to customer needs to identify and recommend best products and services.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Made recommendations to customers to promote brand effectiveness and product benefits.
Education
Certificate - Legal Word Processing Secretary
Knapp College of Business
Auburn, WA01-1989
General Studies
Highline College
Seattle, WASkills
- BisTrack Proficient
- Alliance ProLink Proficient
- Orepac MarketPlace Proficient
- Milgard CTB Plus Proficient
- Marvin OMS Proficient
Accomplishments
I am the Specialist of the store that I am located at. I have been there for nearly 32 years. I have moved up from being a file clerk, product purchaser for the housewares department, Paint mixer, general sales to the sole Window & Door Specialist of my store.
Timeline
Window & Door Specialist
Dunn Lumber Co.
04.2003 - Current
Certificate - Legal Word Processing Secretary
Knapp College of Business
General Studies
Highline College
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