Alissa Klasi
300 Adams St. Hurley,SD
Summary
Credit Analyst with experience at Citibank, adept at credit risk assessment and decision-making. Proven track record in enhancing credit policies and managing high-risk accounts. Exceptional communication and problem-solving skills drive successful outcomes in customer service and credit analysis, ensuring reliability and professionalism in all interactions.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
16
16
years of professional experience
Work History
Credit Analyst
Citibank
Sioux Falls, SD
07.2014 - Current
Judgmentally reviewed accounts for credit line increases, decreases or reopening of the credit card accounts.
Customer Service Representative
First National Bank of Omaha
Yankton, SD
08.2010 - 06.2014
Took inbound calls from customers for general customer service needs for banking and credit cards.
Education
High School Diploma -
Ranum High School
Denver, CO05-1991
Skills
- Credit analysis
- Credit risk
- Credit decisions
- Credit reporting
- Relationship management
- Goal oriented
- High risk account reviews
- Credit policy development
- Judgmental lending
- Credit risk assessment
- Credit monitoring
- Credit decision making
- Customer service
- Excellent communication
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Professionalism
Timeline
Credit Analyst
Citibank
07.2014 - Current
Customer Service Representative
First National Bank of Omaha
08.2010 - 06.2014
High School Diploma -
Ranum High School