Alissa Landry
Clearwater,FL
Summary
Committed to excellent customer service experienced in fast-paced environments and adaptable to any environment I thrive under pressure and Im driven by a passion for continuous learning and customer relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Our Place Dunedin
Dunedin, FL
08.2018 - 04.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed on top of daily specials, soups, and new menu items, promotions.
- Provided my best service to a high volume of daily customers. I thrived on busy days.
- I operated POS machines of all types, including handheld, to input orders, split bills, and calculate totals.
- Making sure to check back with customers to ensure satisfaction with meals, promptly taking steps to correct any problems.
- Training of new employees on restaurant expectations and procedures.
Plumbing Apprentice
Winks Mobile Services
Clearwater, FL
03.2020 - 03.2024
- Installed and repaired plumbing fixtures, such as sinks, toilets, showers, and bathtubs.
- Maintained records of plumbing jobs completed for invoice records and inventory used.
- Organized tools and supplies needed for each job. No job is the same.
- Maintained cleanliness at work sites throughout the day, making sure it looked as if we were never there when the job is complete.
- Operated tools and equipment, such as hand saws, pipe cutters, and drills, and owning my own tools.
- Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
- Ran tests to check the performance of newly installed plumbing components to ensure work was completed correctly, with no leaks.
- Working with a Master Plumber having over 40 years of experience I learning something new everyday
- Speaking with customer to learn problem they are experiencing or wanting to add or change to existing plumbing fixtures
- Having 4 years of experience with hands on training
Lead Server/Restaurant Hostess
Daddy's Grill and Bar
Oldsmar, FL
03.2022 - 05.2023
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes made.
- Answered phone calls from customers for reservations, placing to-go orders, or any other issues customers might have.
- Handled all online orders placed through Uber Eats, Grubhub, etc.
- Managed large parties and/or functions held at restaurant.
- Developed rapport with regular customers to encourage repeat business.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Suggested additional items to increase restaurant sales.
- Completed daily side work task such as rolling silverware and preparing and stocking dressings and condiments
Education
High School Diploma -
Largo High School
Largo, FL06-1999
Skills
- Fixture Installation
- Power tool use
- Basic repairs knowledge
- Hand tool use
- Measurements
- Fixture repair
- Safe Food Handling
- Guest Engagement
- Food Running
- Table Bussing
- Point of sale system
- Effective customer upselling
- Hospitality service expertise
- High-volume dining
- Positive and professional
- Exceptional customer service
- Order Taking and Processing
- Accurate money handling
- Strong leadership
- Customer Service
- Attention to Detail
- Critical Thinking
- Responsible and Trustworthy
Certification
- Food Handler's Certificate
- Florida Responsible Vendor
- Florida Food safety
Accomplishments
- Employee of the month
References
References available upon request.
Timeline
Lead Server/Restaurant Hostess
Daddy's Grill and Bar
03.2022 - 05.2023
Plumbing Apprentice
Winks Mobile Services
03.2020 - 03.2024
Server
Our Place Dunedin
08.2018 - 04.2024
High School Diploma -
Largo High School