Alissa Lomeli
Merced,CA
Summary
Proven track record in enhancing patient satisfaction and streamlining operations, showcasing expertise in HIPAA compliance and exceptional customer service. Skilled in insurance verification and adept at multitasking, significantly improved service delivery by efficiently managing high-volume, while maintaining strict patient confidentiality. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Patient Registration Representative
Mercy Medical Center
2023.11 - 2024.08
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
Medical Appointment Scheduler
Western Surgical Group
2022.02 - 2023.03
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.
Medical Appointment Scheduler
GI Consultants
2021.09 - 2022.02
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Developed strong relationships with referring physicians'' offices, facilitating seamless coordination of shared patients'' appointments.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Education
Administrative Medical Assisting Certification - Healthcare
Milan Institute
Merced02.2020
High School Diploma -
Golden Valley High School
Merced, CA06.2015
Skills
- Insurance Verification
- Payment Collection
- Patient confidentiality
- Eligibility Determination
- Appointment Scheduling
- Data entry proficiency
- Medical terminology knowledge
- HIPAA Compliance
- Computer Proficiency
- Customer Service
- Organization and Time Management
- Referral Verification
- Multitasking Abilities
Timeline
Patient Registration Representative
Mercy Medical Center
2023.11 - 2024.08
Medical Appointment Scheduler
Western Surgical Group
2022.02 - 2023.03
Medical Appointment Scheduler
GI Consultants
2021.09 - 2022.02
Administrative Medical Assisting Certification - Healthcare
Milan Institute
High School Diploma -
Golden Valley High School
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