Alissa Longtin
Nashville ,TN
Summary
Dynamic and results-driven hospitality leader with over a decade of operating and elevating high-volume, fine dining concepts. Skilled in leading high-performing teams, optimizing financial performance, and delivering elevated guest experiences in a high expectation environment. Seeking a senior leadership role to bring my passion for hospitality, strong leadership, and operational expertise to a brand where I can continue creating memorable experiences and driving sustainable success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Jeff Ruby’s Steakhouse
06.2022 - 07.2025
- Own full P&L accountability for a multi-million dollar fine dining operation, driving top-line sales growth while maintaining disciplined control over labor, COGS and operating expenses.
- Drive revenue growth through targeted upsell initiatives and training programs for the service staff - using Avero reporting for the staff to stay transparent with individual sales, resulting in continual improvement or coaching.
- Leading impactful, high energy pre-show meetings designed to align the front of house and back of house teams around daily goals, guest intel, menu changes and service standards - elevating team morale and operational readiness seamlessly.
- Cultivating strong relationships with employees, guests, vendors, and partners to ensure long-term success and loyalty.
- Maximizing efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and unreasonable hospitality.
Assistant General Manager
Jeff Ruby’s Steakhouse
05.2021 - 06.2022
- Supported all aspects of daily operations for a high-volume, luxury steakhouse known for live-entertainment, incredible food, and exceptional guest experience.
- Increased guest satisfaction by addressing and resolving concerns in a timely manner as our OpenTable guest relations champion.
- Oversaw beverage inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Conducted pre-show meetings with an emphasis on service execution.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
General Manager
Johnny Cash Saloon
09.2020 - 01.2021
- Spearheaded the re-opening of a downtown Nashville multi-level saloon, overseeing all front and back of house operations
- Recruited and trained a team of 35 hourly and salaried staff, establishing service standards and company culture aligned with casual dining and live entertainment
- Collaborated with corporate ownership on vendor selections, inventory systems, and POS implementation to ensure efficiency
- Created and implemented SOPs for daily operations, health and safety compliance and guest service protocols
- Achieved and maintained profitability targets while navigating post-opening challenges, staffing shortages, evolving Covid-19 guidelines and guest volume growth
Assistant General Manager
Stripsteak
12.2019 - 03.2020
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Assistant General Manager
Palm Restaurant
12.2018 - 11.2019
- Provides daily assistance to the General manager in creating server floor plan and mapping reservations via OpenTable
- Directly communicating with our guests regarding our loyalty rewards program, the 837 club
- Processing all aspects of payroll and HR related inquiries for staff members front and back of house
- Develop staff meeting agendas and execute as lead for all server assistants
- Assists in driving sales while creating a motivational work space
- Responsible for weekly sales boards for staff, driving revenue through a fun and competitive work environment
- Please see all listed job duties from our Palm Restaurant in Nashville, as this was a lateral transfer in position within the same company.
Assistant General Manager
Palm Restaurant
02.2017 - 12.2018
- Process requisitions for new hires and perform all other HR related tasks; hiring, performance management, terminations, coaching and counseling, benefits packages, and payroll
- Develop job descriptions for staff positions, help to identify and interview candidates
- Conducts pre-shift meetings and trainings to maintain service standards and open lines of communication with staff
- Prioritizes, assigns and directs work efforts, establishing and ensuring high levels of customer satisfaction, financial compliance, and office support
- Organizes and supervises shifts, establishes floor plans based on reservations and expected walk in business
- Well versed in open table reservations, building a consistent flow of business, and maximizing cover counts
- Responds to, and proactively resolves guest concerns and complaints while ensuring their experience was memorable
- Maintaining all previous job duties as the Administrative manager, while also taking on all HR responsibilities
- Assisting the General Manager in forecasting sales, cover counts, and expenses
- Responsible for reviewing and ensuring accurate P&L statements are submitted mid month and end of month
Administrative Manager
Palm Restaurant
10.2016 - 02.2017
- Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast paced work environment
- Handled all accounts payable and accounts receivable paperwork
- Assisting the General Manager in meeting all financial goals and controlling budgets
- Providing exceptional customer service to all of our guests
- Establish and communicate clear direction and priorities to co-workers and employees
- Responsible for all scheduling of front of house employees
- Completed bi-weekly payroll for 30 employees.
Food and Beverage Director
Sheraton Grand Downtown Nashville
08.2014 - 10.2015
- Lead a team of 30 employees and 3 assistant f&b managers
- Created bar and restaurant training materials for clear communication and expectations among employees
- Executed all daily and weekly ordering for Beer, Wine and Liquor; drove cost from 30% to 22% in the first 4 months
- Responsible for executing all inventories and consumption ordering for outlets and banquets
- Hosted frequent meetings with local reps to maintain relevant menu items and negotiate pricing
- Reinvented the Session's lounge handcrafted cocktail, wine list and beer menu
- Provided confidence in employee interviewing process and termination process
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Relationship building
- Staff training
- Inventory control
- Verbal and written communication
- P&L management
- Labor cost controls
- Guest retention
- Exceptional interpersonal communication
- Performance evaluations
Certification
- Alcoholic Beverage Commission Permit #303936 exp. 1/21
- Management ServSafe Certificate #122965432 exp. 4/2020
Timeline
General Manager
Jeff Ruby’s Steakhouse
06.2022 - 07.2025
Assistant General Manager
Jeff Ruby’s Steakhouse
05.2021 - 06.2022
General Manager
Johnny Cash Saloon
09.2020 - 01.2021
Assistant General Manager
Stripsteak
12.2019 - 03.2020
Assistant General Manager
Palm Restaurant
12.2018 - 11.2019
Assistant General Manager
Palm Restaurant
02.2017 - 12.2018
Administrative Manager
Palm Restaurant
10.2016 - 02.2017
Food and Beverage Director
Sheraton Grand Downtown Nashville
08.2014 - 10.2015
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