Alissa Louis
Homestead,FL
Summary
Dedicated professionaladept in customer service and problem-solving. Excelled in maintaining high productivity and safety standards, enhancing team morale through effective communication. Demonstrated exceptional attention to detail and customer relations, significantly improving patient satisfaction at CSL Plasma. Skilled in restocking and managing transactions, ensuring accuracy and efficiency. Always willing to lend a helping hand while always being calm and levelheaded even in emergencies.
Overview
3
3
years of professional experience
Work History
Amazon Worker
Amazon
Homestead, FL
09.2024 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
Medical Receptionist
CSL Plasma
Homestead, FL
09.2024 - 09.2024
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Cashier
Walmart
Florida City, FL
05.2022 - 10.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Publix
Homestead, FL
07.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Ultrasound Tech
Miami Dade College
Miami, FLHigh School Diploma -
Coral Reef Senior High
Miami, FL07.2022
Skills
- Cleaning
- Customer service
- Taking vitals
- Problem-solving
- Attention to detail
- Restocking skills
- Customer relations
- Heavy lifting
- Loading and unloading procedures
Languages
Haitian Creole- fluent
English- fluent
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon Worker
Amazon
09.2024 - Current
Medical Receptionist
CSL Plasma
09.2024 - 09.2024
Cashier
Walmart
05.2022 - 10.2022
Cashier
Publix
07.2021 - 02.2022
Ultrasound Tech
Miami Dade College
High School Diploma -
Coral Reef Senior High