Alissa Marino
Atco,NJ
Summary
Experienced Team Lead with 7 years in customer service and team management, focused on improving operations and customer satisfaction. Skilled in training teams, streamlining processes, and enhancing collaboration across departments. Strong communicator with a track record of building client relationships and solving problems efficiently. Committed to employee development and creating a motivated team ready to meet business challenges. Passionate about driving success and growth within an organization.
Overview
8
8
years of professional experience
Work History
Team Lead Manager Recon/Customer Service Representative
Origlio Beverage
01.2021 - Current
- Manages a 15-person team, fostering a high-performance work environment.
- Trains new team members in products and procedures, resulting in improved team efficiency
- Promotes a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Collaborating with other department leads to streamline workflows, leading to improved interdepartmental coordination
- Resolves customer complaints and issues promptly, maintaining a customer satisfaction rating of over 95%
- Reconcile bank statements against general ledgers with 100% accuracy, ensuring proper recording of all deposits
- Maintain financial reports, as well as IRS documentation
- Educate customers and employees on alternate brands to compete for market share
- Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities
- Resolve customer complaints and issues promptly, ensuring high levels of satisfaction
- Created Standard Operating Procedure (SOP) training materials for the Customer Service/Recon department
Account Specialist
Origlio Beverage
08.2020 - 01.2021
- Cultivated and maintained strong client relationships through regular communication and proactive problem-solving
- Managed over 5,500 accounts efficiently, ensuring accuracy, organization, and seamless service delivery
- Reviewed invoices for accuracy and completeness before payment processing, preventing discrepancies
- Collaborated with sales, marketing, finance, and warehouse teams to streamline account management and operational workflows
- Prioritized and responded to customer inquiries across multiple communication channels, ensuring timely resolutions
- Set up new customer accounts and maintained accurate records by updating demographic and order information
- Built strong relationships with clients, vendors, and stakeholders for loyal, profitable accounts
- Handled customer complaints professionally, facilitating negotiations and implementing effective solutions
- Kept up to date with company offerings and industry trends to provide informed support and recommendations
Wine Promotional Ambassador
Harrison Beverage
06.2017 - 08.2018
- Hosted over 200 wine tastings for customers, providing in-depth insights into wine characteristics, flavor profiles, and pairings
- Assessed customer preferences to recommend tailored fine wine selections, enhancing the buying experience
- Stayed informed on global wine industry trends to provide expert guidance and recommendations
- Designed and led staff training programs to educate employees on high-end wine selections and industry knowledge
- Developed and implemented sales strategies to drive revenue growth for fine wines
- Collaborated with event planners to curate wine selections for special events and private functions
- Led staff training on proper wine storage and handling to maintain product integrity and quality
- Fostered a culture of wine education by encouraging continuous learning through regular training sessions
- Managed floor merchandising, displays, and inventory organization to ensure an appealing and well-stocked sales area
- Priced, arranged, and displayed merchandise strategically to maximize sales and customer engagement
Education
Seneca High School -
Seneca High School
Shamong, NJ2011
Certified Medical Assistant -
Burlington County College
Mt Laurel, NJ2012
Some College (No Degree) - Business Administration
Penn State University
World CampusSkills
- Administrative Support & Project Management
- Communication, Problem-Solving & Training
- Data Analysis, Reporting & Process Improvement
- Operations, Order Management & Workflow Optimization
- Social Media Strategy & Digital Marketing
- Technical Proficiency & Systems Integration
Accomplishments
- Orchestrated the integration and training of Buck, Bond, and Northeast Distributors post-acquisition, ensuring a smooth transition with minimal disruption.
- Designed and implemented training programs that improved staff proficiency in software systems and operational workflows.
Timeline
Team Lead Manager Recon/Customer Service Representative
Origlio Beverage
01.2021 - Current
Account Specialist
Origlio Beverage
08.2020 - 01.2021
Wine Promotional Ambassador
Harrison Beverage
06.2017 - 08.2018
Seneca High School -
Seneca High School
Certified Medical Assistant -
Burlington County College
Some College (No Degree) - Business Administration
Penn State University
Similar Profiles
Colleen SciarraColleen Sciarra
Accounts Payable and Receivable Specialist at Origlio BeverageAccounts Payable and Receivable Specialist at Origlio Beverage
Alissa MarinoAlissa Marino
Team Lead Manager Recon/Customer Service Representative at Origlio BeverageTeam Lead Manager Recon/Customer Service Representative at Origlio Beverage
Emily RoemhildEmily Roemhild
Operations Intern at Origlio BeverageOperations Intern at Origlio Beverage