Alissa Mays
Labelle
Summary
Experienced Team Manager with a strong background in leading and engaging teams to achieve goals and exceed metrics. Proven expertise in ensuring tasks are completed on or before deadlines, maintaining high levels of customer satisfaction, and facilitating smooth operations. Adept at conducting client meetings, fostering team engagement, and driving performance through strategic planning and effective communication. Committed to operational excellence and creating a collaborative work environment.
As an Office Assistant, I ensured the smooth flow of operations by scheduling appointments, organizing files, assisting customers with their inquiries over the phone, and documenting all necessary information in our database.
Overview
4
4
years of professional experience
Work History
Team Lead
Alta Resources
01.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Office Assistant
Leisure King Pools & Spa
02.2021 - 09.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05-2019
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Quality control
- Workplace safety
- Schedule management
- Complaint resolution
- Operations management
- Employee evaluation
- Relationship building
- Client communication
- Employee training
- Task delegation
- Program development
- Employee engagement
- Teamwork and collaboration
Timeline
Team Lead
Alta Resources
01.2022 - Current
Office Assistant
Leisure King Pools & Spa
02.2021 - 09.2021
High School Diploma -
Immokalee High School
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