Alissa McCain
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Agent
Lincoln Heritage
09.2020 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Logged reports, expenses, receipts, and sales in company database.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 10%
Assistant Store Manager
Dollar General Store
03.2023 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Waitress/Hosting
Billy Barooz
08.2019 - 01.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Kept server areas clean and stocked to increase efficiency while working tables.
Front Desk
Comfort Inn
03.2019 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Employee/Manager
Andy's Restaurant
08.2018 - 05.2019
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
Waitress/Manager
Sam's Southern Eatery
02.2018 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
BBA - Business Admin, Healthcare Management
Colorado Tech University
Colorado Springs, CO04.2024
High School Diploma -
Bearden High School
Bearden, AR05.2018
Skills
- Microsoft Office, Excel, PowerPoint
- Phone/ Communication Skills
- Problem Solving
- Networking
- Sales Expertise
- Cash Counting
- Training and Development
- Staff Training
- Performance Improvement
- Customer Service
- Front Office
- Able to handle difficult situations
- Always eager to learn new skills
- Independent and reliable problem solver
- Adapt at understanding new things
- Experience working with diverse
- Excellent communication skills
- Accomplishments/Honors
- PCI (Payment Card Industry)
- Call Control
- Promotional Planning
- Offering Sales Support
- CRC Certification
Timeline
Assistant Store Manager
Dollar General Store
03.2023 - 05.2023
Sales Agent
Lincoln Heritage
09.2020 - Current
Waitress/Hosting
Billy Barooz
08.2019 - 01.2020
Front Desk
Comfort Inn
03.2019 - 05.2019
Employee/Manager
Andy's Restaurant
08.2018 - 05.2019
Waitress/Manager
Sam's Southern Eatery
02.2018 - 05.2019
BBA - Business Admin, Healthcare Management
Colorado Tech University
High School Diploma -
Bearden High School