ALISSA MCCONNELL
Director of Client Success
Woodstock,GA
Summary
Organized Account Executive with over ten years of experience working with SMB to enterprise accounts in the SaaS space. Proven history of handling customer complaints with kindness and professionalism while closing sales and staying customer centric. Dependable and focused on increasing sales, client retention, and customer success to create lasting client relationships.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Director of Client Success/Senior Account Manager
XAmplifier
Remote
07.2023 - Current
- Set account management objectives for department and develop strategies to meet those objectives while working within budgetary parameters.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Serve as point of contact for clients and meet with key accounts to discuss satisfaction with service and resolve conflicts in order to solidify business relationships.
- Strengthen productivity and capability of account management team by mentoring promising subordinate staff and training new hires in company policies and procedures.
- Identify new leads and grew network by attending industry events and researching potential business relationships.
- Direct client projects with eye for quality and customer needs.
Senior account Executive/Channel manager
Equisys, Inc.
10.2016 - 07.2023
- Develop Go-to-Market efforts with newly signed partners leveraging our full suite of programs
- Top performer - achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maximize partner engagement
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Secure and maintain partner preferences
- Update and maintain partner portals with current product information
- Schedule and demonstrate software capabilities to partners/end-users
- Collaborate with partners to develop scope of work
- Coordinate implementations and communicate all project time lines
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Account Manager
Innovation Compounding
07.2014 - 10.2016
- Effectively manage over 500 client accounts within a high-volume Sales environment
- Solely responsible for sales and sales support of over $1.5 Million annually
- Perform Accounts Receivable/Collections/Billing duties on all commercial accounts
- Provide excellent customer service, problem solving and conflict resolution to all clients
- Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Pharmacy Technician (CPhT)
Coram Specialty Infusion Services
Marietta, GA
07.2012 - 10.2014
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Compounded medications and Infusions following standard procedures, to include chemotherapy for cancer treatment, TPN's, antibiotics, etc.
Education
MBA - Business Administration
Shorter University
Rome, GA 08.2010 - 12.2012
BBA - Management
Kennesaw State University
Kennesaw 08.2004 - 05.2009
Skills
- New Account Development
- Department Management
- Account Planning and Management
- Customer Account Review
- Client Base Retention
- SaaS Model
- Customer Engagement Strategies
- Business Development
- Sales and Marketing
- Client Needs Assessment
- Account Reconciliation
- Consultative Selling Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Every day may not be good, but there is something good in every day."
Alice Morse Earl
Timeline
Director of Client Success/Senior Account Manager
XAmplifier
07.2023 - Current
Senior account Executive/Channel manager
Equisys, Inc.
10.2016 - 07.2023
Account Manager
Innovation Compounding
07.2014 - 10.2016
Pharmacy Technician (CPhT)
Coram Specialty Infusion Services
07.2012 - 10.2014
MBA - Business Administration
Shorter University
08.2010 - 12.2012
BBA - Management
Kennesaw State University
08.2004 - 05.2009
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