Alissa Oettle
Perryville,MO
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Recreation Specialist
Ste. Genevieve County Community Center
03.2022 - Current
- Researched, planned and organized mentally stimulating activities for individuals between ages of 1 and 50+.
- Scheduled events in recreation facilities and monitored facility conditions.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Assisted in preparing recreational materials and supplies for each activity.
- Assisted in recruitment and hiring of new recreation staff.
- Updated social media platforms with latest news and corporate details.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Monitored social media questions and comments and appropriately responded.
- Designed and implemented advertising and public relations activities.
- Worked closely with in-house design team to develop visuals for content.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Developed creative design for print materials, brochures, banners, and signs.
- Met with customers to present mockups and collect information for adjustments.
- Designed creative digital displays used in online advertising for local businesses.
- Implemented design feedback from customers and internal stakeholders to improve project outcomes.
- Edited and enhanced existing artwork and graphics.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Developed graphics and visual content for social media campaigns.
- Applied animation techniques to create dynamic visual elements.
- Cultivated mobile-friendly designs for variety of platforms.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Theatre Supervisor
The City Of Perryville
03.2015 - 03.2022
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and implemented customer service policies to enhance satisfaction.
- Frequently inspected production area to verify proper equipment operation.
- Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
- Followed lighting design plan to select fixtures and control settings.
- Handled minor repairs and routine upkeep on lighting equipment by replacing lamps and filters.
- Worked with director and other production staff to assess requirements and advocate for associated equipment needs or important safety standards.
- Managed and maintained equipment between productions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Enhanced sound quality and added various sound effects to recordings.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided exceptional customer service to promote positive movie-going experience.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Performed routine inspections of theater to identify safety hazards.
- Handled emergency situations to maintain safety of staff and customers.
- Secured theater at end of each shift to prevent theft of theater items.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Troubleshot technical issues to maintain high-quality viewing experience.
- Prepared reports on daily activities and sales to provide management with relevant information.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
Education
Bachelor of Science - Marketing And Advertising
Central Methodist University
Fayette, MO05.2023
Associate of Applied Science - Graphic Design
Mineral Area College
Park Hills, MO12.2016
Associate of Arts - Psychology
Mineral Area College
Park Hills, MO12.2016
Skills
- Scheduling Events and Programs
- Program Development and Management
- Administrative Leadership
- Program Planning
- Food Services
- Customer and Service-Oriented
- Staff Management
- Activity Oversight
- Facility Operations
- Teamwork and Collaboration
- Computer Proficiency
- Friendly, Positive Attitude
- Database Software
- Call Answering and Routing
- Presentation Creation
- Administering Social Media Accounts
- Graphics Editing
- Critical Thinking
- Digital Media Advertising
- Online Content Development
Timeline
Recreation Specialist
Ste. Genevieve County Community Center
03.2022 - Current
Theatre Supervisor
The City Of Perryville
03.2015 - 03.2022
Bachelor of Science - Marketing And Advertising
Central Methodist University
Associate of Applied Science - Graphic Design
Mineral Area College
Associate of Arts - Psychology
Mineral Area College
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