Alissa Miles
Jamaica
Summary
Dynamic and results oriented professional with a proven track record in customer service and organization skills; with demonstrated adaptability and integrity, as well as a commitment to continuous improvement.
Delivers exceptional administrative supports, including efficient handling of phone systems, scheduling skills, and management of multiple tasks simultaneously. Seeking to transition to a field where these skills can be further developed and utilized.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Comprehensive Neurology
08.2024 - Current
- Handled check-in process efficiently while ensuring guest satisfaction.
- Structured workspace efficiently to uphold professionalism in the office environment.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Adjusted work schedule and took on extra work to support business operations.
NEXT Theatre Participant
SYEP
07.2024 - 08.2024
- Provided valuable insights during strategy sessions that informed the direction of future projects.
- Developed strong relationships with colleagues by maintaining open lines of communication and fostering a supportive learning environment
- Incorporated real world examples into lessons to demonstrate practical applications of leadership principles
- Conducted peer-mediations between students to help resolve conflicts and reach agreements
Receptionist
Julie Won City Council
03.2024 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier/Crew Member
McDonald's
05.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adjusted work schedule and took on extra shifts to support business operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Glenbard East Highschool
Glendale Heights, ILGED -
Pathways To Graduation
Jamaica, NY02.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
Accomplishments
Awarded The New York State Comptroller’s Achievement Award
Timeline
Front Desk Receptionist
Comprehensive Neurology
08.2024 - Current
NEXT Theatre Participant
SYEP
07.2024 - 08.2024
Receptionist
Julie Won City Council
03.2024 - 05.2024
Cashier/Crew Member
McDonald's
05.2022 - 12.2022
Glenbard East Highschool
GED -
Pathways To Graduation
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