Alissa Miller
Inglewood,CA
Summary
Compassionate and dedicated Behavioral Health Technician with experience in group facilitation, patient care, and crisis intervention. Adept at creating a safe and supportive environment for individuals in behavioral health programs. Skilled in de-escalation techniques, effective communication, and team collaboration. Seeking to leverage strong interpersonal skills and organizational abilities to provide quality care in a behavioral health setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
EXECUTIVE RECOVERY GROUP
Tarzana, California
12.2025 - Current
- Facilitated daily living activities for clients in recovery programs to enhance their independence and well-being.
- Maintained safe environment by adhering to safety protocols and guidelines, promoting client security and comfort.
- Educated clients on coping strategies and available resources for recovery.
- Monitored patient safety in all areas of the facility.
- Delivered emotional support to clients and patients during challenging situations, fostering trust and resilience.
Outdoor Sales Representative
Stay Connected Distributor
Culver City, CA
01.2025 - Current
- Develop and maintain relationships with clients to promote and sell products in outdoor markets.
- Identify customer needs and provide tailored solutions to meet sales targets.
- Conduct product demonstrations and presentations to potential clients.
- Manage sales pipelines, negotiate contracts, and close deals to achieve revenue goals.
- Collaborate with internal teams to ensure customer satisfaction and support.
Group Facilitator
NA
CA
- Current
- Designed and implemented engaging activities and structured agendas that met the specific goals and needs of the group, ensuring a productive and inclusive environment.
- Promoted active participation by guiding discussions, encouraging feedback, and maintaining group focus during sessions.
- Mediated group dynamics and facilitated conflict resolution, ensuring positive and respectful interactions among all participants.
- Tailored facilitation techniques to accommodate varying learning styles, addressing specific challenges and promoting individual growth within the group.
- Team-building exercises, enhancing communication, problem-solving, and leadership skills among participants
Administrative Manager
Free Phones
Hemet, CA
05.2020 - 02.2022
- Managed records and documentation, ensuring accurate and confidential data handling.
- Assisted clients with inquiries, demonstrating strong interpersonal and problem-solving skills.
- Organized scheduling and maintained office efficiency, supporting a high-functioning work environment.
- Provided customer support, resolving conflicts with empathy and professionalism.
Warehouse Worker
Paulson Manufacturing
Murrieta, CA
04.2020 - 08.2020
- Follow safety protocols to maintain a secure work environment.
- Managed inventory and organization, ensuring materials were properly sorted and labeled.
- Worked collaboratively with a team to complete tasks efficiently and effectively.
Education
High School Diploma -
Alessandro Adult Ed
Hemet, CASkills
- Group facilitation and therapeutic communication
- Crisis intervention and de-escalation techniques
- Patient observation and behavioral assessment
- Conflict resolution and active listening
- Time management and organizational skills
- Documentation and electronic health record (EHR) management
- Basic knowledge of mental health disorders and treatment approaches
- CPR and First Aid certified
- Bilingual communication (English/Spanish - Limited)
- Active listening
- Communication
- Conflict Resolution
- Time Management
- Empathy
- Questioning
- Reflection and Feedback
- Encouragement and Motivation
- Substance Abuse Recovery Support
- Group facilitation
- Emotional support
- Problem solving
- Self-care practices
Certification
- CCAPP Certification, Certified by the California Consortium of Addiction Programs and Professionals
- First Aid/CPR Certification, Certified in emergency medical response
- Food Handler Certification, Knowledgeable in food safety and sanitation
Timeline
Behavioral Health Technician
EXECUTIVE RECOVERY GROUP
12.2025 - Current
Outdoor Sales Representative
Stay Connected Distributor
01.2025 - Current
Administrative Manager
Free Phones
05.2020 - 02.2022
Warehouse Worker
Paulson Manufacturing
04.2020 - 08.2020
Group Facilitator
NA
- Current
High School Diploma -
Alessandro Adult Ed