Alissa Moore
Sherwood
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Also a highly skilled Holistic Animal Nutritionist and Dog Trainer capable of multitasking and being a creative problem solver. Always providing exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Holistic Animal Nutritionist
Pacific NW Pets
Sherwood, OR
08.2024 - 01.2026
- Educated pet owners on proper feeding practices and dietary options, improving customer satisfaction and loyalty.
- Led workshops on pet nutrition trends, fostering community engagement and knowledge sharing.
- Evaluated client feedback to continuously improve services, resulting in higher retention rates and positive word-of-mouth referrals.
- Developed educational materials on various aspects of pet nutrition for client distribution and reference purposes.
- Conducted thorough assessments of pets'' medical history, lifestyle, and breed-specific nutritional needs to create well-rounded meal plans.
- Supported clients throughout their pets'' life stages by making dietary adjustments according to age-related nutritional needs.
- Provided guidance on selecting high-quality supplements when necessary for optimum pet wellness.
- Consulted with pet food manufactures/Distributors.
- Writing/Receiving orders.
- Merchandising.
- Social Media Managing.
Dog Trainer Apprentice
Best Dog Training Academy
Sherwood, OR
06.2025 - 12.2025
- Assisted lead trainer in evaluating dog behavior and progress during sessions.
- Rotated dogs for training sessions during board and trains and facilitated the training sessions for B&Ts.
- For the first 3 weeks she had me shadowing during Private Sessions.
- Took on clients of my own and set up training plans to help reach their goals.
- Learned how to use Balanced Training Methods with multiple different dog breeds.
- Engaged with clients to address concerns, ensuring satisfaction with training outcomes.
- Demonstrated commitment to ongoing professional development by attending workshops, seminars, and conferences related to dog training practices.
- Maintained detailed records of each dog''s progress throughout the course of their training program in order to assess growth and determine next steps.
- Applied problem-solving skills when adapting lesson plans based on individual dogs.
Shift Lead Manager
Petco Animal Supplies Stores Inc.
San Clemente, CA
07.2022 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Trained new employees on proper planogram setting protocol
- Implemented visual merchandising strategies that increased customer engagement and sales conversion rates.
- Signed customers up for our payed Loyalty program.
- Trained employees on ways to sell our loyalty without the customer feeling pushed.
- Fed animals and made sure to keep up on enclosure cleaning schedules.
- Trained and mentored team members on customer service best practices and product knowledge.
- Opening/Closing of the store.
Assistant Manager
Camp Bow Wow
Sherwood, OR
03.2024 - 08.2024
- Led daily operations, ensuring efficient store workflow and customer satisfaction.
- Supervised and trained a team of 10 employees, providing guidance and support to maximize productivity.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Cleaning Kennels.
- Grooming.
- Maintained a sanitized and clean work environment.
- Supervising 15+ dogs in play yards.
- Administered Medications.
- Prepared Meals.
- Facilitated Meet and Greets for first time dogs and helped entergrate them into play yards.
- Trained Employees on proper animal handling to prevent risk.
- Maintained updated recorders for all customers dogs.
- Stayed in close contact with dog parents during boarding.
Food and Beverage Cashier
Taco Bell
Sherwood, OR
12.2020 - 07.2021
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Assisted in training new cashiers on operational procedures and service standards.
- Collaborated with team members to streamline workflow during peak hours, enhancing efficiency.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
Food and Beverage Cashier
Taco Bell
Lake Oswego, OR
07.2019 - 05.2020
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Assisted in training new cashiers on operational procedures and service standards.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Operated and sanitized kitchen and food preparation equipment.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
- Collaborated with team members to streamline food preparation processes
- Prepared ingredients by washing, chopping, and measuring for meal assembly
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Pet Nurse Aid
Hannah The Pet Society
Tigard, OR
03.2019 - 05.2019
- Monitored pet health conditions and reported changes to veterinarians for timely interventions.
- Educated pet owners on proper care techniques, enhancing overall pet wellness and client satisfaction.
- Coordinated with team members to ensure efficient workflow during peak hours and emergencies.
- Contributed to a well-organized clinic environment by maintaining clean and sanitary workspaces, equipment, and exam rooms.
- Conducted thorough evaluations of animals'' vital signs upon arrival at the clinic to inform course of action for subsequent treatment plans.
- Reduced patient anxiety with calming techniques such as gentle handling, soothing speech, and appropriate use of restraints when necessary.
- Contributed to a positive clinic atmosphere through excellent teamwork, adaptability, and genuine enthusiasm for animal care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted senior staff with blood analyses and physical assessments.
Beauty Advisor
Ulta Salon and Cosmetics
Tigard, OR
10.2018 - 02.2019
- Provided personalized beauty consultations to enhance customer satisfaction and product selection.
- Demonstrated knowledge of skincare and cosmetic products to educate clients effectively.
- Assisted in maintaining an organized and visually appealing sales floor to promote merchandise.
- Supported inventory management by tracking product availability and restocking shelves as needed.
- Conducted makeup application demonstrations to showcase product benefits and techniques.
- Utilized point-of-sale systems for transactions, returns, and customer account management efficiently.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Cashier
Walmart
Sherwood, OR
06.2015 - 04.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Certified Professional Dog Trainer - Dog Training/Canine Behavior
K9 Mania Dog Training
06-2024
High School Diploma -
Sherwood High School
Sherwood, OR06-2017
Skills
- Nutrition counseling
- Supplement recommendations
- Raw food diets
- Work ethic and integrity
- Time management skills
- Customer service and engagement
- Inventory control
- Attention to detail
- Staff supervision
- Obedience training
- Creative problem solving
- Cash handling
- Telephone skills
- Data entry
Certification
- Certified Professional Dog Trainer -K9 Mania Dog Training/Natalie Dobkins
Timeline
Dog Trainer Apprentice
Best Dog Training Academy
06.2025 - 12.2025
Holistic Animal Nutritionist
Pacific NW Pets
08.2024 - 01.2026
Assistant Manager
Camp Bow Wow
03.2024 - 08.2024
Shift Lead Manager
Petco Animal Supplies Stores Inc.
07.2022 - 10.2024
Food and Beverage Cashier
Taco Bell
12.2020 - 07.2021
Food and Beverage Cashier
Taco Bell
07.2019 - 05.2020
Pet Nurse Aid
Hannah The Pet Society
03.2019 - 05.2019
Beauty Advisor
Ulta Salon and Cosmetics
10.2018 - 02.2019
Cashier
Walmart
06.2015 - 04.2016
Certified Professional Dog Trainer - Dog Training/Canine Behavior
K9 Mania Dog Training
High School Diploma -
Sherwood High School