Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alissa Murphy

Summary

Starting my professional journey in high school has shaped me into a focused, determined, and diligent individual. Early work experiences taught me the value of time management, efficiency, and the importance of clear communication, all of which have proven essential in providing outstanding service. I am eager to bring these skills to a dynamic team, where I can contribute to creating positive and engaging experiences for all guests.

Overview

12
12
years of professional experience

Work History

General Manager

Fixenter Inc
12.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed cash drawer operations, ensuring accurate cash handling and balancing. Monitored transactions to prevent discrepancies and safeguard against theft.

Behavioral Coach

Raincross Behavioral and Psychological Services
07.2021 - 11.2024
  • Conducted assessments to identify student's strengths and areas of growth, informing tailored coaching strategies for better outcomes.
  • Mentored new hires by sharing best practices and insights gained from years of experience in the field, fostering a collaborative team environment.
  • Provided interventions to clients to focus on problem-solving, skills training, optimism and encouragement.
  • Maintained detailed records of client progress, allowing for accurate tracking of achievements over time and informed decision-making regarding future interventions.
  • Facilitated the development of strong support networks for clients by connecting them with appropriate resources and services within their communities.
  • Promoted a positive coaching environment by fostering open communication and trust with students and families.
  • Utilized evidence-based practices in sessions to ensure the most effective interventions were being implemented for each student's unique situation.
  • Participated in developing treatment plans and interventions.
  • Evaluated student progress, adjusting coaching approaches as necessary to maximize results.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for students, optimizing outcomes.
  • Provided specific interventions and support to specialty population.
  • Provided education on mental health topics and resources to students and families
  • Collaborated with other professionals to coordinate comprehensive care for students.
  • Assisted students in exploring feelings and understanding behaviors.
  • Displayed sensitivity to cultural and linguistic needs of students and families served.
  • Determined students' risk of self-harm or other dangerous behaviors.

Lead Server/Bartender

Canyon Crest Country Club
11.2016 - 01.2022


  • Began as a server and took on a management position after 2 years wherein I was able to both assist guests as well as other servers in daily issues and positive experiences.
  • Focused on building personalized relationships and rapport with members.
  • Assisted in managing and facilitating private events including weddings, birthdays and life events.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Manage liquor and ingredient inventory for the restaurant and private events.

Client Services Representative

CreditSmart
01.2018 - 07.2018
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.

Hostess/Server

Chili's Mission Village
03.2013 - 11.2016
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Take and prepare to-go orders.
  • Receive and record patrons' dining reservations.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

Education

Bachelor of Arts - Film Directing/Editing

University of California, Riverside
Riverside, CA
09-2021

Associate of Arts - Film Directing

Riverside Community College
Riverside, California
11.2017

Skills

  • Team Management
  • Clear and effective communication
  • Public Relations
  • Staff training
  • Interpersonal skills
  • Customer service
  • Strong multitasking
  • Team player attitude
  • Relationship building

Timeline

General Manager

Fixenter Inc
12.2024 - Current

Behavioral Coach

Raincross Behavioral and Psychological Services
07.2021 - 11.2024

Client Services Representative

CreditSmart
01.2018 - 07.2018

Lead Server/Bartender

Canyon Crest Country Club
11.2016 - 01.2022

Hostess/Server

Chili's Mission Village
03.2013 - 11.2016

Associate of Arts - Film Directing

Riverside Community College

Bachelor of Arts - Film Directing/Editing

University of California, Riverside

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