Alissa Nieves
Manhattan,NY
Summary
Proven track record in enhancing safety and customer satisfaction at Arrow Security Corp., leveraging strong patrolling and verbal communication skills. Demonstrated reliability and emergency awareness across diverse roles, significantly improving workplace safety and client well-being. Achieved commendable efficiency in incident reporting and problem-solving, contributing to a secure and positive environment.
Overview
6
6
years of professional experience
Work History
Security Guard
Arrow Security Corp.
09.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Crew Member
Raising Cane's Restaurant
03.2024 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Home Health Aide
Great Care Inc.
06.2020 - 07.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
In-Home Nanny
Private Home
09.2018 - 06.2021
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
Education
Associates - Psychology
SUNY Purchase College
HarrisonHigh School Diploma -
47 American Sign Language
Manhattan, NY06.2021
Skills
- Verbal and written communication
- Patrolling
- Workplace Safety
- Punctuality
- Incident Reporting
- Emergency awareness
- Reliability
Languages
American Sign Language
Full Professional
Timeline
Security Guard
Arrow Security Corp.
09.2024 - Current
Crew Member
Raising Cane's Restaurant
03.2024 - 06.2024
Home Health Aide
Great Care Inc.
06.2020 - 07.2023
In-Home Nanny
Private Home
09.2018 - 06.2021
Associates - Psychology
SUNY Purchase College
High School Diploma -
47 American Sign Language