Alissa Novak
Indiana,Pennsylvania
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Universal Associate Banker Teller
CNB Bank
01.2024 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
VOLUNTEER
United Way
01.2019 - Current
- Helping with different organized events that are to help those less fortunate in the community.
BARISTA
Commonplace Coffehouse
08.2023 - 02.2024
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Welcomed customers and answered questions regarding menu items and preparation methods
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Provided exceptional customer service by anticipating customer needs before they arise
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Trained new baristas on company processes and product preparation
- Committed to delivering excellent customer service while working in a fast-paced environment.
BARTENDER
Brunzies
07.2020 - 08.2023
- Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas
- Effectively managed inventory levels of liquor, beer, wine, glassware, ice
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Enforced safety protocols such as sanitizing work surfaces regularly throughout each shift
- Utilized point-of-sale systems to process payments accurately and efficiently
- Broke down bar after the completion of functions, storing liquor, supplies and equipment according to standards
- Collaborated with other departments to ensure efficient operations in stores
- Maintained up-to-date records of products, pricing information and promotions
- Assisted with the recruitment process by conducting interviews and onboarding new staff members
- Organized promotional events in order to drive sales growth and increase brand awareness
- Performed root cause analysis when investigating discrepancies between actual results and expectations
- Monitored daily operational activities such as opening and closing of stores, cash handling and customer service
- Managed relationships with vendors, suppliers and other partners to ensure timely delivery of goods
- Coordinated staff schedules in order to optimize labor costs while ensuring adequate coverage
- Analyzed data from various sources to evaluate effectiveness of marketing campaigns
- Oversaw day-to-day operations of multiple retail outlets including overseeing staff performance
- Created reports to monitor sales performance, customer satisfaction and market trends
- Developed sales team through motivation, counseling and product knowledge education
- Monitored costs, competition and supply and demand to establish and adjust selling prices.
RETAIL ADMINISTRATOR
Iron & Oak Co.
03.2021 - 11.2021
- Managed day-to-day operations of multiple retail outlets including overseeing staff performance
- Created reports to monitor sales performance, customer satisfaction, and market trends
- Developed sales team through motivation, counseling, and product knowledge education
- Monitored costs, competition, and supply and demand to establish and adjust selling prices
- Assisted with the recruitment process by conducting interviews and onboarding new staff members
- Organized promotional events to drive sales growth and increase brand awareness
- Performed root cause analysis when investigating discrepancies between actual results and expectations
- Monitored daily operational activities such as opening and closing of stores, cash handling, and customer service
- Managed relationships with vendors, suppliers, and other partners to ensure timely delivery of goods
- Coordinated staff schedules to optimize labor costs while ensuring adequate coverage
- Analyzed data from various sources to evaluate the effectiveness of marketing campaigns.
Education
HIGH SCHOOL DIPLOMA -
West Shamokin
Rural Valley, Pennsylvania06.2011
Skills
- Sales Expertise
- Conflict Mediation
- Cash Register Operation
- Customer Needs Assessments
- Recordkeeping Compliance
- Operating Procedures and Policies
- Money Handling
- Call and Email Handling
- Branch operations
- Deposit verification
- ATM servicing
- Reliable
- Loans
- Banking law compliance
- Account updating
- Safe and vault operation
Certification
- CNP - Certified Notary Public
Timeline
Universal Associate Banker Teller
CNB Bank
01.2024 - Current
BARISTA
Commonplace Coffehouse
08.2023 - 02.2024
RETAIL ADMINISTRATOR
Iron & Oak Co.
03.2021 - 11.2021
BARTENDER
Brunzies
07.2020 - 08.2023
VOLUNTEER
United Way
01.2019 - Current
- CNP - Certified Notary Public
HIGH SCHOOL DIPLOMA -
West Shamokin
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