Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alissa Ortega

Puyallup,WA

Summary

Highly reliable with experience in courier and messenger services, adept at managing time-sensitive deliveries and maintaining confidentiality of sensitive documents. Possess strong navigational skills and knowledge of local routes, ensuring efficient delivery times. Improved operational efficiency by optimizing delivery routes based on traffic patterns and client preferences. Reliable Delivery Associate with background in fast-paced distribution environments. Proficient in route planning, customer service and efficient product delivery. Known for punctuality, maintaining vehicle safety standards and providing consistent, quality service to customers. Made significant contributions towards streamlining delivery processes in previous roles. Reliable courier and messenger professional known for high productivity levels and efficient task completion. Specialize in time management, route optimization, and logistical planning. Excel in communication, adaptability, and problem-solving to meet deadlines and customer expectations.

Overview

5
5
years of professional experience

Work History

Delivery Associate

Rainier Express Delivery
Puyallup, WA
05.2024 - Current
  • Utilized GPS and maps for efficient route planning.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Enhanced and maintained customer satisfaction and positive customer experience through delivery driving
  • Held bottom-line accountability for an efficient and smooth delivery process
  • Maintained high quality standards in a fast-paced high-stress environment
  • Notified customers of delays to decrease calls to support.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Loaded delivery truck with company products according to the daily route plan.

Dispatch Coordinator

Big Dog Delivery
Apopka, Florida
04.2020 - 01.2024
  • Prepared daily work and run schedules.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Identified locations and needs of callers to accurately send assistance.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Oversaw communications within assigned territories.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Ensured compliance with safety regulations and company policies.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Maintained logs of all incoming calls and assigned tasks.
  • Participated in team meetings discussing changes in procedures or processes.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.

Education

Certificate - Medical Assistant

Florida Technical College
Orlando, FL
06-2022

Some College (No Degree) - Business Administration Management Marketing

Florida Technical College
Orlando, FL

Skills

  • Strong leadership
  • Superb problem-solving skills
  • Strong organization skills
  • Coaching and mentoring
  • Customer focus
  • Team building
  • Business development
  • Professional demeanor
  • Adaptability and flexibility
  • Employee training
  • Time management abilities
  • Decision-making
  • Operational efficiency

Timeline

Delivery Associate

Rainier Express Delivery
05.2024 - Current

Dispatch Coordinator

Big Dog Delivery
04.2020 - 01.2024

Certificate - Medical Assistant

Florida Technical College

Some College (No Degree) - Business Administration Management Marketing

Florida Technical College
Alissa Ortega