Summary
Overview
Work History
Education
Skills
Additional Work History
Timeline
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Alissa Orten

Summary

Dynamic and results-oriented professional with extensive experience at QuikTrip, excelling in roles from Clerk to Relief Assistant Manager to Clerk Trainer. Demonstrated expertise in customer satisfaction and policy enforcement, significantly enhancing operational efficiency and fostering strong customer relationships. Proven track record in leadership, coaching and developing team members, achieving notable improvements in employee performance and retention.

Overview

7
7
years of professional experience

Work History

Relief Assistant Manager

QuikTrip
08.2018 - 05.2021
  • Ensured compliance with company policies, procedures, safety regulations within the store premises.
  • Monitored employee performance, identifying areas for improvement and providing constructive feedback when needed.
  • Built strong relationships with customers through exceptional service, generating repeat business opportunities.
  • Managed daily operations during the absence of the store manager, ensuring smooth functioning of store activities.
  • Conducted regular audits of cash registers, preventing discrepancies in financial transactions.
  • Improved customer satisfaction by addressing and resolving their issues promptly and professionally.
  • Maximized operational efficiency by delegating tasks appropriately among staff members according to their strengths and capabilities.
  • Generated repeat business through exceptional customer service.

Clerk Trainer

QuikTrip
10.2022 - 10.2024
  • Assigned work and verified completion of assignments.
  • Implemented effective time management strategies within the team by teaching prioritization techniques during training sessions.
  • Coordinated training schedules, evaluated employees' work and corrected problems with trainees.
  • Evaluated employee progress regularly, providing constructive feedback to help individuals develop their skills further and achieve professional growth.
  • Facilitated open communication channels between trainees and supervisors, helping address any potential roadblocks or issues before they escalated into significant problems.
  • Mentored new trainers on effective instructional techniques and methodologies, elevating the quality of our entire training program collectively.
  • Ensured compliance for all policies and procedures and standards of store operations.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Ensured employee retention by providing continued support after training with follow up calls, correcting any behavioral discrepancies and answering any questions.
  • Cultivated positive rapport with fellow employees to boost company morale.


Clerk

QuikTrip
10.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Complied with local, state, and federal laws pertaining to responsible retailing, anti-trust, anti-money laundering, ADA compliance, Food Safety and EBT programs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Laurens District 55 High School
Laurens, SC
05-2015

Skills

  • Customer satisfaction
  • Relationship building
  • Cash handling
  • Policy enforcement
  • Feedback delivery
  • Teamwork and collaboration
  • Attention to detail and Multitasking ability
  • Reliability
  • Organizational skills
  • Documentation and recordkeeping
  • Coaching and development
  • Task prioritization
  • Trainee Scheduling

Additional Work History

  • Retail Associate at American Eagle Outfitters
  • Production Team Member at Sterilite Corporation
  • Team Member at Five Guys


Timeline

Clerk

QuikTrip
10.2024 - Current

Clerk Trainer

QuikTrip
10.2022 - 10.2024

Relief Assistant Manager

QuikTrip
08.2018 - 05.2021

High School Diploma -

Laurens District 55 High School

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Alissa Orten