Alissa Puerto
Dulce,NM
Summary
Proven to enhance office efficiency and streamline court procedures at the Courts of the Jicarilla Apache Nation, I excel in document management and fostering positive client relations. Leveraging meticulous attention to detail and exceptional communication skills, I've significantly improved case handling processes and client satisfaction. My collaborative approach and dedication to professionalism have consistently supported team success and operational improvements. Innovative Assistant with [Number] years experience providing administrative support in office settings. Outgoing and friendly with talent for organization and great time management skills. Committed to proactive thinking and reliability.
Overview
6
6
years of professional experience
Work History
Office Aide
Courts of the Jicarilla Apache Nation
11.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced internal communication by distributing memos, announcements, and newsletters in a timely manner.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
- Streamlined document processing to improve traceability.
- Performed data entry tasks accurately and efficiently, contributing to well-organized recordkeeping systems within the office environment.
- Streamlined workflow processes, optimizing time management for team members and increasing productivity.
- Collaborated with other departments on special projects or initiatives that improved overall company performance.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Managed smooth processing of court paperwork to support office productivity.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Adhered to legal requirements by performing office, home, and employment visits.
- Maintained accurate records of probationers'' progress, ensuring timely updates to relevant stakeholders.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court orders and judgments for signature.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
- Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
- Reduced clerical errors by implementing quality control measures when handling sensitive information.
- Reduced document retrieval times with organized filing system, enhancing response times to legal inquiries.
- Performed routine data entry or document management.
Public Defenders Assistant
Courts of the Jicarilla Apache Nation
09.2019 - 11.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
- Improved efficiency in document production and management through introduction of advanced software tools.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Optimized document management processes, leading to quicker access to critical information during case preparation.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Contacted clients to schedule appointments and discuss progress of cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Wrote and filed pleadings with Jicarilla Apache Nation court on schedule to maximize case success.
Secretary
Jicarilla Apache Nation
06.2018 - 08.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Dulce High School
91 Hawks Dr, Dulce, NM 8752805.2017
Skills
- Scheduling appointments
- Filing systems
- Document Management
- Proofreading
- Report Preparation
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Verbal Communication
- File Organization
- Organizing and Categorizing
- Strong Problem Solver
- Prioritizing Work
- Data Entry
- Professional and mature
- Office Management
- Excel spreadsheets
- Meticulous attention to detail
- Front Office Management
- Filing and data archiving
- Documentation
- Case Planning
- Case Management
- Data Gathering
- Data Collection
- Exceptional communicator
- Court Procedures
- Motivational
Timeline
Office Aide
Courts of the Jicarilla Apache Nation
11.2023 - Current
Public Defenders Assistant
Courts of the Jicarilla Apache Nation
09.2019 - 11.2023
Secretary
Jicarilla Apache Nation
06.2018 - 08.2018
High School Diploma -
Dulce High School
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