Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alissa Ramirez

Rocky Ford,CO

Summary

  • Motivational leader and organizational problem-solver with great supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Great leader, and team member. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
  • Dependable crew member with experience and well-developed critical thinking, problem-solving and organizational skills. Great communicator and team player trained in operating cash registers and serving customers. Keeping a good attitude, no matter the situation, providing a great experience for customers.
  • Kind Caregiver with experience addressing physical and emotional needs. Keeping up with day to day activities that clients are incapable of handling. Grocery shopping, housework, cooking, cleaning, etc. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
  • Successful warehouse supervisor offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
  • Experience working with payroll, and HR personnel to help organize payroll and attendance. keep track of PTO, Sick leave, etc. Keeps a log of attendance, and documentation regarding sick leave, doctors appointments, etc.

Overview

13
13
years of professional experience

Work History

Warehouse Supervisor

Tivoli Brewing Company
La Junta, CO
10.2023 - 09.2024
  • Ensured appropriate staffing levels to meet production demands.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Coordinated with other departments to ensure smooth flow of materials.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Managed daily cycle counts to maintain accurate inventory levels at all times.
  • Enforced company policies related to employee conduct in the workplace.
  • Addressed any problems that may arise during day-to-day operations in a timely manner.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Operated forklifts to fill or empty overhead spaces.
  • Assisted in training new employees on warehouse processes and operations.
  • Checked and recorded employee attendance, including tardiness, absences and vacation time.
  • Maintained accurate attendance records for payroll purposes.
  • Assisted Human Resources personnel with processing new hire paperwork and orientation activities.

Digital Marketer

Self Employed Web
La Junta, CO
03.2023 - 08.2023
  • Developed and implemented digital marketing strategies to increase website traffic, engagement, and conversions.
  • Created and managed online campaigns across multiple platforms including Google AdWords, Facebook Ads, and LinkedIn Ads.
  • Monitored analytics to optimize campaigns based on performance metrics such as cost per click, click-through rate and cost per acquisition.
  • Analyzed customer data to identify trends in purchasing behavior and create targeted email campaigns.
  • Managed SEO initiatives including keyword research, content optimization, link building and competitor analysis.
  • Designed landing pages optimized for lead capture to support ongoing marketing efforts.
  • Implemented remarketing tactics to re-engage customers with relevant messaging across different channels.
  • Planned and executed social media campaigns on platforms such as Twitter, Instagram and YouTube.
  • Produced engaging video content for use in paid advertising campaigns.
  • Built relationships with influencers to generate brand awareness through sponsored posts or collaborations.
  • Optimized website content for search engine visibility via meta tags, page titles, headings.

Manager

Mcdonalds
La Junta, CO
01.2018 - 01.2019
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.

Crew Member

McDonald's
La Junta, CO
01.2018 - 01.2019
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Presented orders to guests within anticipated service times.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Care Provider

Hildebrand Home Care
La Junta, CO
01.2016 - 12.2017
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Laundered clothing and bedding to prevent infection.
  • Prepared healthy meals for to meet unique nutrition needs.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Maintained safety by eliminating hazards and correcting issues.
  • Provided personal care and companionship to elderly clients in their homes.
  • Engaged in conversation with clients to provide emotional support and mental stimulation.
  • Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.

Crew Member

Sonic
Rocky Ford, CO
04.2016 - 12.2016
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Explained current promotional information and items to patrons.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Cashier

Rocky Ford Food Market
Rocky Ford, CO
10.2015 - 04.2016
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.

Crew Member

Sonic
Rocky Ford, CO
01.2012 - 01.2014
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Education

Digital Marketing Certificate -

The Roadmap
La Junta, CO
05.2023

Phlebotomist Certification -

Otero Junior College
La Junta, CO
07.2019

GED -

Otero Junior College
La Junta, CO
08.2017

Medical Administration Certificate -

Colorado QMAP Training
La Junta
02.2017

Some College (No Degree) - Radiologc Technology

Pueblo Community College
Pueblo, CO

Skills

  • Performance Management
  • Strategic Planning
  • Business Administration
  • Workforce Management
  • Staff Development
  • Marketing
  • Schedule Preparation
  • Verbal and Written Communication
  • Sales and Marketing
  • Employee Training and Development
  • Team Leadership
  • Staff Management
  • Time Management
  • Customer Relationship Management (CRM)
  • Business Development
  • Warehouse Logistics
  • Operations Management
  • Associate training
  • Policy Enforcement
  • Performance Improvement
  • Warehouse Operations
  • Warehouse Organization
  • Employee Motivation
  • Experience working with payroll
  • Data Entry
  • Strong Organization
  • Discipline documentation
  • Attendance records oversight

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Warehouse Supervisor

Tivoli Brewing Company
10.2023 - 09.2024

Digital Marketer

Self Employed Web
03.2023 - 08.2023

Manager

Mcdonalds
01.2018 - 01.2019

Crew Member

McDonald's
01.2018 - 01.2019

Crew Member

Sonic
04.2016 - 12.2016

Care Provider

Hildebrand Home Care
01.2016 - 12.2017

Cashier

Rocky Ford Food Market
10.2015 - 04.2016

Crew Member

Sonic
01.2012 - 01.2014

Digital Marketing Certificate -

The Roadmap

Phlebotomist Certification -

Otero Junior College

GED -

Otero Junior College

Medical Administration Certificate -

Colorado QMAP Training

Some College (No Degree) - Radiologc Technology

Pueblo Community College

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Alissa Ramirez